Office Assistant/Call Center - Cardiology Specialists
- Location
- Riverside Regional Medical Center - Medical Office Building - Newport News, Virginia
- Work mode
- On-site
- Employment type
- Full-time
About the job
Newport News, Virginia
Hiring Range $16.80 - $21.83/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Overview The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.
What you will do
- Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.
- Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
- Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.
Qualifications
Education
- , High school or equivalent (Preferred)
Experience
- 1-3 years Medical Office experience (Preferred)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .
From 101 Riverside Hospital, Inc.'s careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on rivhs.wd1.myworkdayjobs.com. It opens 101 Riverside Hospital, Inc.'s own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- 101 Riverside Hospital, Inc. will reply to you directly. No real employer asks you for money to apply.
Posted 26 Oct 2026 · checked 30 Oct 2026 · Report this job