IT Infrastructure Specialist

Experience: 5-6 years

Handle incidents, service requests, and changes for Azure infrastructure (networking, VMs, connectivity) and AVD/endpoint environments, working within the team's ITSM tooling (Ivanti/Azure DevOps) Own or share ticket queues, ensuring SLAs are met and escalating appropriately Monitor infrastructure and AVD environment health (performance, availability, session host issues) and respond to alerts Perform routine operational tasks: patching, session host image updates, FSLogix profile management, capacity/scaling checks Serve as the primary point of contact during European non-business hours, ensuring operational coverage and coordination of support escalations. Maintain and improve runbooks and knowledge base articles to reduce reliance on individual team members Support change and problem management processes, including root-cause analysis for recurring issues Collaborate daily with the Denmark and Gdansk-based team members on handovers and shared incidents Requirements Hands-on operational experience with Microsoft Azure infrastructure (networking, VMs, Entra ID) Hands-on experience administering or supporting Azure Virtual Desktop (host pools, session hosts, FSLogix) or Citrix, plus endpoint management (Intune or similar) Working knowledge of ITSM processes: incident, problem, and change management Good English communication skills, written and spoken — this team operates daily across Denmark, Poland, and India, so clear, professional communication is essential Comfort working in and around an established environment — the patience to understand how things are set up before changing them Willingness to work hours that overlap with European team members for handovers and on-call Bonus: experience in a Global Capability Center (GCC) or MSP operations environment, or in shipping/logistics. Benefits Virtualization & EUC: Citrix, VMware, Azure Virtual Desktop, Nerdio Manager for AVD Endpoint: Intune Network: Azure Network, Client Network, Server Network Infrastructure: Server Management, Storage, Backup Monitoring: Zabbix, Azure Monitor Automation: PowerShell ITSM: Ivanti, Azure DevOps