Patient Advocate (Accounts Receivables/Patient Billing experience)

Job Description

• Respond to and resolve patient customer service inquiries via telephone and e-mail.
• Conduct all patient communication with calm, professionalism and courtesy.
• Communicate with the clinical teams regarding any patient concerns and refund requests.
• Coordinate with Patient Accounts team to manage patient account balance inquiries, disputes and declined payments.
• Provide itemized statements to patients upon request.
• Maintain records of all patient communication.
• Assist with financial reconciliation for patients transferring care between offices.
• Process refunds and communicate/collaborate with respective departments as necessary.
• Manage credit card chargebacks.
• Collaborate with Marketing team to help mitigate negative social media reviews.
• Comply with federal and state collection laws.
• Notify management of any strange scenarios, possible compliance concerns or recurring issues.

• Previous experience in accounts receivable or patient billing.
• Previous customer service experience in a healthcare or financial services environment.
• Pleasant and professional telephone manner.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Knowledge of HIPAA regulations and patient privacy requirements.
• Familiarity with collection laws and compliance standards.
• Experience with electronic health records (EHR) or medical billing software.
• Experience managing credit card chargebacks or payment disputes.
• Demonstrated problem-solving and critical thinking abilities.
• Experience collaborating across multiple departments.