Manager, Strategic Accounts
- Location
- Lewisville, TX | CSCS TX
- Work mode
- On-site
- Employment type
- Full-time
About the job
Service Center CSCS TX Job Summary Actively work with our DRP clients to keep current stores, add existing, and upcoming stores on the DRP program. Complete field re-inspections and audits as expected by DRP, review audits and work with necessary personnel on the resolution of any opportunities, address any quality concerns and work with proper personnel on necessary action plans for improvement. Maintain knowledge of client accounts and convey appropriate information to centers through training and continuous coaching opportunities. Attend meetings, field blitzes, and industry conferences as assigned.
Essential Job functions
- Drive performance through others
- Understand the assigned DRP accounts, train teammates on processes and expectations, monitor performance and communicate results with leadership
- Coach, Train and Develop teammates on assigned DRP accounts
- Asses center level performance relative to DRP expectations and contractual agreements. Develop weekly and monthly reporting as assigned, analyze data, identify trends and action plan for performance improvement
- Communicate and manage the change process within assigned DRP account/territory
- Maintain current in industry certifications; ex ASE, ICAR. As assigned by supervisor
- Understand repair methods and work with DRP partners on necessary process changes to ensure that vehicles are being repaired using the most appropriate repair methods
Skills & Requirements
• Ability to travel and sometimes with short notice
- Ability to travel and sometimes with short notice
- Must have valid driver's license and be eligible for coverage under Caliber's insurance policy (not an excluded driver)
- Minimum 2-3 years estimating experience and vehicle repair procedures
- Working knowledge of CCC One estimating platform and management system; depending on assigned DRP account: ERL, Audatex and Mitchell knowledge will be required
- Working knowledge of ALLDATA, Motorcraft and other OE repair procedure publications
- Working knowledge of ADAS systems, calibration and scanning requirements
- Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT to include the ability to data mine, infer data, identify trends, and action plan for improvement
- Excellent communication skills; both verbal and written
- Ability to organize and hold meetings amongst all levels of teammates – Public Speaking a ++
Must be eligible to work in the U.S. with no restrictions.
From Caliber Holdings LLC's careers page (Workday), checked 31 Oct 2026.
How to apply
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Posted 26 Oct 2026 · checked 31 Oct 2026 · Report this job