CAPS 2Gen Student Parent Consultant
- Location
- Atlanta
- Work mode
- On-site
- Employment type
- Full-time
About the job
Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!
Job Title: CAPS 2Gen Student Parent Consultant Agency: Department of Early Care and Learning Job Requisition ID: JR0000007189 Shift: Day (United States of America) Compensation Details: $46,800 Job Description: CAPS – CAPS 2GEN Student Parent Consultant
Closing Date: 11.2.2026 Salary: $46,800 Job Code: SSP022 Pay Grade: K Location: Mobile in the following location: Central Georgia (Bibb area) Number of Positions: 1
**In person interviews will be held in the Atlanta office. If selected, some training will be held in the Atlanta office. Must be a resident of Georgia **
Bright from the Start: Georgia Department of Early Care and Learning is responsible for meeting the childcare and early education needs of Georgia's children and their families. It administers the nationally recognized Georgia's Pre-K Program, licenses childcare centers and home-based childcare, administers Georgia Childcare and Parent Services (CAPS) program, federal nutrition programs, and manages Quality Rated, Georgia's community powered childcare rating system.
The department also houses the Head Start State Collaboration Office, distributes federal funding to enhance the quality and availability of childcare, and works collaboratively with Georgia childcare resource and referral agencies and organizations throughout the state to enhance early care and education.
Job Summary: The CAPS 2Gen Student Parent Consultant reports to the CAPS 2Gen Program Manager under the direction of the CAPS Director of 2Gen Strategies and Partnerships. This position is responsible for conducting eligibility determinations and providing comprehensive family support services for student parents participating in the Childcare and Parent Services (CAPS) Program through the Department of Early Care and Learning (DECAL).
The Consultant will interview families and independently manage all eligibility-related functions for CAPS applications, including initial applications, renewals, and case changes for student parents enrolled in Technical College System of Georgia (TCSG) institutions and WorkSource OneStop educational programs. Responsibilities include accurately processing cases in accordance with CAPS policies and procedures, maintaining compliance with program requirements, and ensuring timely completion of all case actions.
In addition to eligibility determination, the Consultant supports the CAPS 2Gen Program mission by providing excellent customer and same day in-person CAPS support, offering individualized coaching through Family Centered Coaching, connecting student parents to resources through FindHelp Georgia, providing guidance on ongoing case management requirements, and assisting families with accessing additional benefits and services through the Georgia Gateway Integrated Eligibility System. The Consultant serves as a trusted resource for student parents, helping them navigate barriers that may impact their educational success and family stability.
This position requires a high degree of independence, initiative, and accountability. The successful candidate must be a self-starter who can effectively manage a caseload, prioritize competing responsibilities, and complete all required eligibility and case management activities with minimal supervision while meeting established quality, productivity, and timeliness standards.
This is a mobile-based position that requires travel several days per week to assigned TCSG campuses, WorkSource OneStops and other designated locations to engage with student parents, community partners, and stakeholders. Candidates must reside within or near the designated service area. Reliable attendance is an essential function of the position and includes maintaining scheduled appointments, processing applications within required timeframes, meeting reporting deadlines, and consistently providing high-quality customer service.
Core Eligibility & Case Processing The CAPS 2Gen Student Parent Consultant is responsible for determining eligibility and processing CAPS scholarship cases for student parents enrolled in Technical College System of Georgia (TCSG) and WorkSource OneStops approved educational programs. Responsibilities include:
- Process CAPS applications, including initial intakes, renewals and case changes in accordance with CAPS policies, procedures, and federal requirements.
- Review and verify eligibility documentation with student parents through CAPS interviews and contacts with educational institutions, employers, and other third-party verification sources.
- Maintain complete, accurate, and compliant case documentation within required systems.
- Process referrals received from TCSG partners and other approved referral sources.
- Ensure timely case actions and adherence to CAPS processing timeframes, performance expectations, and quality standards.
- Maintain a high level of accuracy while minimizing eligibility and case processing errors.
- Utilize Georgia Gateway, CAPS Workflow Portal, CEP, and other agency systems to complete eligibility functions and case management activities.
- Independently manage all aspects of assigned cases from application through ongoing case maintenance with minimal supervision.
Caseload Management & Accountability The CAPS 2Gen Student Parent Consultant is expected to function as an autonomous, self-directed professional while maintaining accountability for workload management and program outcomes. Responsibilities include:
- Independently manage a mid-volume caseload while balancing competing priorities and deadlines.
- Serve as a self-starter who proactively identifies and resolves case issues, barriers, and processing delays.
- Complete all required eligibility, case management, documentation, and follow-up activities in accordance with established timelines.
- Demonstrate sound judgment when interpreting policies and applying eligibility requirements.
- Monitor case activity to ensure continuity of services and prevent interruptions in childcare services.
- Maintain productivity, quality assurance standards, and program compliance expectations.
- Accept and apply coaching, feedback, and constructive criticism to support professional growth and performance improvement.
2Gen Service Delivery The CAPS 2Gen Student Parent Consultant supports the whole family through a Two-Generation (2Gen) approach that promotes family stability, educational success, and access to resources. Responsibilities include:
- Utilize Family-Centered Coaching strategies to engage and support student parents.
- Conduct meaningful conversations with student parents regarding child development, developmental screenings, disabilities, and other family needs.
- Assist families in identifying goals and accessing supports that promote educational and family success.
- Connect families to state, local, and community resources through the FindHelp platform and other referral networks.
- Track and document referrals and outcomes as required.
- Assist families with navigating and applying for additional public assistance programs through Georgia Gateway.
- Support student parents in building self-advocacy skills and confidence as leaders for their children and family.
- Provide in-person support and assistance to student parents on designated TCSG campuses.
Customer Service & Family Engagement Responsibilities include
- Provide in-person same day CAPS case assistance for all CAPS application functions
- Deliver exceptional customer service through timely, respectful, and solution-focused interactions.
- Respond to consumer inquiries and concerns within established program timelines.
- Contact families within 24 hours of identified issues and maintain ongoing communication until resolution is achieved.
- Help families understand CAPS requirements, reporting responsibilities, and ongoing case assistance expectations.
- Assist families in overcoming barriers such as limited internet access, language differences, transportation challenges by linking and referring to community resources.
- Develop and maintain positive relationships with families, including those experiencing crisis or other significant challenges.
Partnership Development & Community Collaboration Responsibilities include:
- Build and maintain effective partnerships with TCSG campuses, WorkSource partners, community organizations, and other stakeholders.
- Collaborate with CAPS Scholarship Administration, Family Support, Provider Relations, and Program Administration teams to ensure coordinated service delivery.
- Participate in outreach and engagement activities that increase awareness and utilization of CAPS services among student parents.
- Serve as a trusted resource for campus personnel and community partners regarding CAPS eligibility and family support services.
Data Management, Reporting & Program Evaluation Responsibilities include:
- Collect, enter, and maintain data required for program evaluation and reporting activities.
- Conduct research and gather information necessary to respond to inquiries, concerns, and requests.
- Prepare documentation, and case summaries as requested.
- Maintain accurate records and data entry within agency systems.
- Support continuous quality improvement initiatives and program evaluation efforts
Technical Skills & Systems Knowledge
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to learn and utilize Georgia Gateway, CAPS Student Parent Workflow Portal, CEP, and other DECAL systems.
- Ability to accurately enter, track, and maintain data across multiple databases and applications.
- Knowledge of CAPS eligibility policies, procedures, and case management requirements.
- Basic familiarity with CCDF regulations and childcare assistance programs.
- Ability to prepare documentation, and correspondence accurately and timely.
Professional Competencies
- Strong verbal and written communication skills.
- Excellent organizational and time-management skills.
- Ability to manage multiple priorities while meeting deadlines.
- Strong analytical and problem-solving abilities.
- Ability to exercise sound judgment and maintain confidentiality.
- Demonstrated presentation, facilitation, and training skills.
- Commitment to accountability, professionalism, and continuous improvement.
- Ability to accept feedback and implement corrective actions when needed.
Interpersonal & Customer Service Competencies
- Commitment to providing exceptional customer service.
- Ability to build trust and rapport with diverse populations.
- Strong active listening and conflict-resolution skills.
- Ability to establish collaborative relationships with families, partners, and colleagues.
- Cultural competency and sensitivity to the needs of diverse communities.
- Ability to maintain composure and professionalism during challenging situations.
- Ability to work effectively with families experiencing crisis or significant barriers.
Independent Work & Leadership Competencies
- Self-starter with the ability to work independently and make sound decisions with limited direct supervision.
- Demonstrated ability to successfully manage a caseload from intake through ongoing case maintenance.
- Ability to prioritize workload and meet established productivity standards.
- Takes initiative to identify solutions and remove barriers impacting families and program operations.
- Demonstrates ownership and accountability for assigned work and outcomes.
- Ability to navigate complex processes and complete all case actions accurately and timely.
- Reliable, dependable, and capable of
From Juvenile Justice, Department of's careers page (Workday), checked 30 Oct 2026.
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Posted 26 Oct 2026 · checked 30 Oct 2026 · Report this job