CASE MANAGER (BSW)

• Coordinate patient care across a fully virtual mental health clinic, this role ensures timely access to psychiatric and therapeutic services while delivering personalized remote support.

• Coordinate patient care across a fully virtual mental health clinic, this role ensures timely access to psychiatric and therapeutic services while delivering personalized remote support.
• Acts as a liaison between providers and patients by delivering education, coordinating care, and offering personalized support through the telehealth platform, including outreach via phone or secure messaging for reminders, instructions, follow ‑ ups, and other coordination tasks.
• Manages appointment preparation, including gathering required documents, deductible payments, and coordination with families to facilitate pre-visit completion.
• Function as first contact for patients in non-emergency situations such as medication refills requests or appointment issues such as rescheduling or cancellation
• Provides technical education and support to patients and providers on navigating videoconference tools and the EHR, offering troubleshooting and connection assistance via secure text or phone to ensure successful virtual appointments
• Initiates virtual video visit (Zoom or designated application) and troubleshoot any technical or connectivity issues
• Support accessibility needs by coordinating ancillary services such as interpreter support when necessary
• Completes patient check ‑ in by accurately documenting pre ‑ visit information in the EHR, handling registration, verifying insurance eligibility, and managing appointment confirmations or rescheduling
• Confirms appointments and obtains telemedicine consent ahead of virtual visit while verifying patient identity and ensuring compliance with safety, privacy, confidentiality, and HIPAA guidelines
• Collects patient payments by sending secure payment links and assisting with online transactions, documenting all payments, and communicating expected out ‑ of ‑ pocket costs and billing processes
• Distribute patient satisfaction surveys via text message or electronic links after appointments and encourage completion, and track survey responses and escalate feedback that may help improve patient experience or operational workflow
• Maintains accurate, up ‑ to ‑ date patient records and documents coordination activities, communications, and administrative tasks in alignment with clinic guidelines
• Receive and verify referrals, request additional information as needed, and track documentation status
• Prepare daily, monthly, or ad ‑ hoc operational hips as required
• Maintain open, proactive communication with patients, providers, administrative staff, and other departments
• Recognize urgent situations and escalate appropriately using established internal pathways
• Demonstrates strong communication skills, active listening, and professionalism when engaging with patients and families, including those who may be experiencing frustration or distress.

• Bachelor in social work or Psychologist
• Two or more years of experience in the health field.
• Excellent computer skills
• Knowledge in Microsoft Office
• Proficiency in HER software & secure communication platforms
• <span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; c