Lead Credit Services
- Location
- San Antonio, Texas, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Credit Services Lead (Customer Service) (CCO104)
Do you have a passion for helping others? Looking for a Credit Services Lead position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!
Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance .
As a Customer Service Credit Services Lead , your focus is supporting the Credit Services team by handling questions and customer escalations . You’ll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight . It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR CREDIT SERVICES LEADS ENJOY MOST
- Identifying and presenting improvements for operational procedures and customer satisfaction
- Assisting with training and monitoring team members
- Strengthening managerial skills and learning to delegate responsibilities
- Using creativity to problem solve
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years
- Education: High school diploma or GED
- Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
- Skills: Excellent written and verbal communication
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From Charter Communications, Inc.'s careers page (Company careers page), checked 29 Oct 2026.
How to apply
- Select Apply on jobs.spectrum.com. It opens Charter Communications, Inc.'s own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Charter Communications, Inc. will reply to you directly. No real employer asks you for money to apply.
Posted 26 Oct 2026 · checked 29 Oct 2026 · Report this job