Eminent Haspatal
From company careers site
Patient Relations Manager
- Location
- Ahmedabad, Gujarat, IN
- Work mode
- On-site
- Employment type
- Full-time
About the job
Urgently Required: Patient Relations Manager
Hospital: AIMS -Ahmedabad Institute of Medical Services
Location: Ahmedabad
Experience: 3- 5 Years
Number of Vacancies: 1
Free registration • Verified hospital jobs • One profile for many jobs
Job Description
- The Patient Relations Manager is crucial in managing and enhancing the relationship between patients and the healthcare facility.
- This role involves addressing patient concerns, managing complaints, and ensuring a positive patient experience.
- The manager acts as a bridge between patients and healthcare providers, advocating for patient needs and working to resolve issues that affect patient satisfaction and care quality.
Key Responsibilities
- Oversee the patient complaint and feedback processes, ensuring timely and effective resolution of issues.
- Develop and implement policies and procedures for effective patient relations.
- Train and lead a team dedicated to patient advocacy and satisfaction.
- Collaborate with healthcare staff to identify trends in patient feedback and develop strategies for improvement.
- Maintain confidentiality and compliance with healthcare regulations related to patient rights and information.
- Facilitate communication between patients, family members, and healthcare providers to resolve conflicts and improve care experiences.
- Monitor and report on key performance indicators related to patient satisfaction and relations.
Education Qualifications
- Bachelor's degree in Healthcare Administration, Nursing, or related field. A Master’s degree is advantageous.
- Significant experience in patient advocacy, customer service, or related role within a healthcare setting.
- Excellent understanding of patient rights, healthcare regulations, and standards.
- Strong leadership, communication, and interpersonal skills.q
Key Attributes
- Empathy and a strong commitment to patient care and advocacy.
- Problem-solving and conflict resolution skills.
- Ability to handle sensitive information with discretion and professionalism.
- Strong organizational skills and the ability to multitask.
- Leadership skills with the ability to motivate and guide a team.
From Eminent Haspatal's careers page (Company careers page), checked 27 Oct 2026.
How to apply
- Select Apply on haspatal.com. It opens Eminent Haspatal's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Eminent Haspatal will reply to you directly. No real employer asks you for money to apply.
Posted 27 Oct 2026 · checked 27 Oct 2026 · Report this job