Service Advisor - BMW CPO Nashville

Job Description

• Greets clients in a timely, friendly manner and welcomes them into our dealership.
• Does a walkaround with the client, compiles vehicle data, and determines initial repairs.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time” and follows up with client appropriately.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Maintain Customer Satisfaction Index rating in accordance with BMW standards, which indicates elite customer service capabilities.
• Communicates with client, BMW, and any third-party company to ensure accurate and timely payments of authorized repairs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license