Senior Partner Success Manager

Job Title: Senior Partner Success Manager Job Description The Senior Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners. • Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts • Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners • Conduct monthly/quarterly consultative reviews and health checks analyzing our needs • Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers • Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. • Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams • Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business • Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products • Manage high volume of customer contacts through phone and email each day • Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience • Maintain a high level of CRM hygiene to ensure all relevant data is captured • May potentially attend vendor events

Location: AUS Work-at-Home Language Requirements:

Time Type: Full time