Head of Customer Success & Accounts

About the company Our client is a software company. The role Raydar is recruiting for this role on behalf of our client. Lead the post-sales function for a software business, personally managing key accounts while building and running a customer success and account team. The role centers on retention, expansion and the processes that support recurring revenue growth. What you'll do - Oversee the full customer journey after a deal closes, covering onboarding, adoption, renewals and growth. - Hold direct ownership of the largest strategic accounts and build relationships with technical and executive contacts. - Establish the post-sales team, including segmentation, coverage design and hiring the first team members. - Set and track gross and net revenue retention goals, and build renewal and expansion forecasts. - Create repeatable playbooks for growing accounts and use automation tools for account health and risk monitoring. Requirements What we're looking for - Experience building a post-sales function at a respected, fast-moving technology company. - Three or more years of hiring and leading customer success or account management teams that beat retention and expansion targets in mid-market and smaller accounts. - Seven or more years of relevant experience. Bonus points - Prior work with engineering-led software offerings and with technically minded purchasers. Benefits Compensation and benefits - Base salary: USD 230,000 to 290,000 per year - Equity - Annual performance bonus - Health, dental and vision coverage - Health savings and flexible spending accounts - Paid parental leave - Flexible time off - Retirement plan - Education and training budget - Wellness budget - Equity tax advisory Location and work model - Mountain View, CA or San Francisco, CA, United States - Hybrid, 3 days in-office per week - Full-time