Customer Success Manager
- Location
- Arlington, Virginia, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare. You'll own the relationship with a portfolio of customers. Your job: Get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement. About the Role
• Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
- Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
- Own $1M+ in ARR across a number of accounts (30+)
- Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
- Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
- Solve problems. Be the bridge between customers and our product and support teams when issues come up.
- Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
• 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
- 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
- Experience working in the GovCon industry would be beneficial
- Strong program management experience, change management and supporting user adoption
- Must be AI savvy
- Comfortable with technology — you can learn a product deeply and explain it simply.
- A genuine curiosity about customers' problems, and the drive to solve them.
- Sharp communication skills, written and verbal.
- A self-starter who thrives on ownership, not hand-holding.
• Work with major global brands across Defense, IT Services, and Healthcare.
- Work with major global brands across Defense, IT Services, and Healthcare.
- A flat, fast-moving team with real career growth.
- 100% paid private medical insurance.
- Flexible working schedule.
- Competitive salary and annual leave.
- Monthly all-hands and team events with people worldwide.
From VisibleThread's careers page (Workable), checked 30 Oct 2026.
How to apply
- Select Apply on apply.workable.com. It opens VisibleThread's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- VisibleThread will reply to you directly. No real employer asks you for money to apply.
Posted 27 Oct 2026 · checked 30 Oct 2026 · Report this job