Guest Service Associate Housekeeping

Job Description

• Clean and maintain guest rooms, corridors, public areas, and other assigned areas as per hotel standards.
• Ensure guest rooms are properly arranged, cleaned, and replenished with required amenities.
• Make beds, change linen, dust, vacuum, mop, and sanitize rooms and bathrooms.
• Replenish guest supplies and amenities as per established standards.
• Report maintenance issues, damages, missing items, or any unusual observations to the concerned supervisor.
• Handle guest requests promptly and courteously and coordinate with other departments when required.
• Maintain cleanliness and hygiene standards in all assigned areas.
• Follow proper procedures for handling lost and found items.
• Ensure proper use and care of housekeeping equipment, cleaning chemicals, and other materials.
• Follow all hotel policies related to safety, hygiene, security, and grooming.
• Maintain professional conduct and courteous communication with guests and colleagues.
• Assist in maintaining housekeeping stores, linen rooms, and equipment as required.
• Support the Housekeeping team during high occupancy, special events, and peak operational periods.
• Complete assigned duties within the stipulated time while maintaining quality standards.
• Perform any other duties assigned by the Housekeeping Supervisor or Executive Housekeeper.

Qualifications

• Qualification: Minimum 10th/12th standard; Hotel Management/Hotel Operations qualification preferred.
• Experience: Freshers can be considered; prior experience in hotel housekeeping will be an advantage.

Additional Information

• Good communication and interpersonal skills.
• Guest-oriented and service-focused approach.
• Knowledge of basic housekeeping procedures and cleaning techniques.
• Attention to detail and cleanliness.
• Ability to work effectively as part of a team.
• Good time management and organizational skills.
• Ability to work in a fast-paced hotel environment.
• Basic knowledge of hotel safety and hygiene standards.
• Positive attitude, discipline, and professional grooming.