Sales & Marketing Supervisor

Job Description

• Handle banquet enquiries, telephone calls, emails, and walk-in enquiries professionally and promptly.
• Understand client requirements and recommend suitable banquet venues, menus, packages, and event arrangements .
• Prepare and share quotations, proposals, contracts, and event-related documentation with clients.
• Conduct banquet venue/show-rounds for prospective clients and explain available facilities and services.
• Follow up regularly with prospective clients to convert enquiries into confirmed bookings .
• Maintain accurate records of leads, enquiries, tentative bookings, confirmed functions, and revenue .
• Coordinate with Banquets, F&B, Kitchen, Housekeeping, Engineering, Front Office, Finance, and other departments for successful event execution.
• Prepare and communicate Banquet Event Orders (BEOs) and ensure all agreed arrangements are properly documented.
• Assist in negotiating rates, packages, menus, and other commercial terms within approved guidelines.
• Build and maintain strong relationships with corporate clients, wedding planners, event agencies, and other key accounts .
• Monitor banquet bookings and ensure proper billing, deposits, payment follow-ups, and financial documentation .
• Handle guest/client concerns professionally and ensure timely resolution.
• Conduct post-event follow-ups to obtain feedback and encourage repeat business and referrals.
• Support the Banquet Sales Manager in achieving monthly revenue and business targets .
• Monitor competitor activities, market trends, and local events to identify potential business opportunities.
• Maintain professional standards of guest service, grooming, communication, and hotel brand representation .
• Ensure compliance with hotel policies, SOPs, and applicable operational procedures

Qualifications

• Qualification: Graduate/Diploma in Hotel Management, Hospitality, Business Administration, or a related field.
• Experience: 2–4 years of relevant experience in Banquet Sales / Hotel Sales / Events / Hospitality , preferably in a reputed hotel.
• Experience in handling corporate events, weddings, conferences, and social functions will be an advantage.

Additional Information

• trong communication and interpersonal skills
• Good sales and negotiation skills
• Customer-focused approach
• Strong follow-up and relationship-management skills
• Good knowledge of banquet operations and event planning
• Ability to handle multiple enquiries and events simultaneously
• Good coordination and organizational skills
• Proficiency in MS Office and hotel systems
• Ability to work under pressure and meet revenue targets
• Professional grooming and presentation