Patient Service Specialist
- Location
- Hillcrest Hospital
- Work mode
- On-site
- Employment type
- Full-time
Skills mentioned
- Patient registration
- Customer service
- Insurance verification
- Patient scheduling
- HEART model
- Medical terminology
- Patient triage
- Data entry
- Phone communication
- MyChart enrollment
Picked out of the job description automatically; check the full description for what the employer asks for.
About the job
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title Patient Service Specialist Location Mayfield Hts Facility Hillcrest Hospital Department
Job Code B15028 Shift Day/Evening/Night/Weekend Schedule 8:00am-8:00pm Job Summary
Job Details Job Description
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
A caregiver in this position works varying shifts, 8:00am—8:00pm including evening and weekend rotations.
A caregiver who excels in this role will:
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications for the ideal future caregiver include:
- High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree
Preferred qualifications for the ideal future caregiver include:
- Knowledge of medical terminology
- Strong customer service background
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Dexterity sufficient to operate a PC and other office equipment.
- Requires extended periods of standing, walking or sitting.
- Good visual acuity through normal or corrected vision.
- Must be able to navigate various locations and function in a fast-paced, hectic environment.
- Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster .
Cleveland Clinic is pleased to be an equal employment opportunity employer.
From Ccf's careers page (Workday), checked 28 Oct 2026.
How to apply
- Select Apply on ccf.org. It opens Ccf's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Ccf will reply to you directly. No real employer asks you for money to apply.
Posted 27 Oct 2026 · checked 28 Oct 2026 · Report this job