GI_REQ_212_Service Executive _Lajpat Rai
- Location
- New Delhi, DL, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Experience: 2- 4 Years
Job Title: Service Executive – Lajpat Rai Branch Department: Service Location: Okhla, E-45/3 Experience: 3–4 Years Employment: Full-Time | Work From Office Reporting To: Zonal Service Manager Industry Preference: IT Peripherals / Consumer Electronics / Home Appliances / Mobility
JOB HIGHLIGHTS
- Opportunity to manage service center operations at a new location.
- Hands-on responsibility for inventory and stock movement.
- Exposure to customer escalation handling and service processes.
- Opportunity to contribute to the setup and smooth functioning of a new service center.
JOB SUMMARY We are looking for an experienced Service Executive to manage day-to-day service center operations for our upcoming service center at Lajpat Rai Market, Delhi . The candidate will be responsible for inventory management, stock inward and outward, customer escalations, CRM updation, and ensuring smooth adherence to service processes.
KEY RESPONSIBILITIES
- Manage day-to-day operations of the Service Center.
- Handle inventory management, including stock inward and outward activities.
- Maintain accurate records of stock movement and service-related inventory.
- Monitor inventory levels and ensure proper stock tracking.
- Handle and resolve customer escalations related to service issues.
- Coordinate with customers, partners, vendors, and internal teams as required.
- Ensure timely resolution and closure of service-related complaints and escalations.
- Maintain accurate updates in CRM/service management systems.
- Follow defined service processes, SOPs, and operational guidelines.
- Prepare and maintain service-related reports and documentation.
- Ensure smooth coordination between the Service Center and the central Service team.
- Support the setup and operational requirements of the new Service Center at Lajpat Rai Market.
DESIRED CANDIDATE PROFILE
- 3–4 years of relevant experience in Service Center Operations.
- Experience in inventory and stock inward/outward management.
- Strong understanding of customer escalation handling and service processes.
- Experience working with CRM or service management systems.
- Candidates from IT Peripherals, Consumer Electronics, Home Appliances, or Mobility industries will be preferred.
- Good communication and customer-handling skills.
- Strong coordination, follow-up, and problem-solving abilities.
- Ability to independently manage day-to-day Service Center activities.
- Graduate from a recognized institution.
KEY SKILLS & TOOLS
- Service Center Operations
- Inventory Management
- Stock Inward & Outward
- Customer Escalation Management
- CRM / Service Management Systems
- Service Process Knowledge
- Customer & Partner Coordination
- MIS & Reporting
- MS Excel
- Communication & Problem-Solving Skills
From Decacorn Retail's careers page (Keka), checked 30 Oct 2026.
How to apply
- Select Apply on geonix.in. It opens Decacorn Retail's own application form in a new tab, run on Keka.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Decacorn Retail will reply to you directly. No real employer asks you for money to apply.
Posted 13 Oct 2026 · checked 30 Oct 2026 · Report this job