Scheduler - Cardiology

• Full Time
• Monday - Friday 8:30-5
• Hybrid opportunity after 90 days plus
• Previous scheduling experience preferred
• Strong computer skills required

• Professionally handle a high volume of incoming and outgoing phone calls with patients, providers, and internal departments.

• Professionally handle a high volume of incoming and outgoing phone calls with patients, providers, and internal departments.
• Schedule, reschedule, and cancel appointments including cardiology follow-up visits, diagnostic testing, and new patient appointments.
• Appropriately assess caller needs and route calls or messages to the correct clinical or administrative team member.
• Provide patients with accurate appointment details, preparation instructions, and next steps when applicable.
• Use sound judgment and professionalism when addressing a wide variety of patient inquiries and scheduling scenarios.

• Review incoming referrals promptly and accurately.

• Review incoming referrals promptly and accurately.
• Coordinate timely scheduling of referred patients based on urgency, provider availability, and department protocols.
• Ensure all necessary records, authorizations, and supporting documentation are obtained prior to scheduling when required.
• Maintain provider templates and scheduling accuracy to optimize access and workflow efficiency.

• Timely review, prioritize, address, and complete incoming and outgoing tasks via email, Microsoft Teams, and other internal communication tools.

• Timely review, prioritize, address, and complete incoming and outgoing tasks via email, Microsoft Teams, and other internal communication tools.
• Timely review, prioritize, and complete work queues, messages, and tasks within Epic.
• Collaborate with providers, nurses, leadership, and coworkers to resolve scheduling issues and patient concerns efficiently.
• Communicate clearly and professionally in both written and verbal formats.

• Accurately enter, update, and verify patient demographic, insurance, and contact information.

• Accurately enter, update, and verify patient demographic, insurance, and contact information.
• Ensure documentation entered into Epic is complete, accurate, and compliant with organizational standards.
• Protect patient confidentiality and adhere to HIPAA/privacy requirements at all times.

• Assist with coverage needs, scheduling adjustments, and workflow changes as needed.
• Identify opportunities for process improvement and communicate concerns proactively to leadership.
• Support team goals by maintaining productivity, quality, and service standards.