Student Services Specialist

• Monitor attendance, academic performance, and engagement data to identify at-risk students.

• Provide timely, personalized outreach via phone, text, email, or in-person, offering coaching and resources to support success.

• Document interactions and ensure consistent follow-up through resolution or re-engagement.

• Support students returning from Leave of Absence and conduct SAP advising.

• Participate in orientations, appeals/grievance committees, and campus retention meetings.

• Identify and address root causes of disengagement and work collaboratively with relevant teams to resolve student barriers to success.

• Connect students to appropriate services (e.g., financial aid, tutoring, wellness) and follow through to ensure support is delivered.

• Follow through on all support actions to ensure students receive needed interventions and maintain forward momentum.

• Maintain visibility on campus and act as a first point of contact for students in need.

• Track, analyze and report outreach efforts, persistence trends, and outcomes; use data to refine support strategies over time.

• Support campus leadership in achieving retention and persistence goals.

• Ensure compliance with documentation, audit readiness, and accreditation standards.

• Act as a liaison between campus and Unitek leadership to align retention efforts.

• Collaborate cross-functionally with Deans, Program Directors, HR, Registrars, Financial Aid, Career Services, and Enrollment teams to enhance student experience and satisfaction.

• Other duties as assigned.

• Key Indicators of Success: Achieves KPIs and SLAs set by Academic Operations, meets or exceeds student satisfaction benchmarks, complies with FERPA and Unitek Learning policies.

Qualifications

• Associate’s degree required; Bachelors preferred.

• 1-3 years of experience in student services, advising, admissions, or related support roles.

• Strong interpersonal and communication skills with a student-centered, empathetic approach.

• Ability to manage multiple student cases and maintain detailed documentation.

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program