Inside Sales & Contracts Specialist

• Receive, process, and prioritize customer Requests for Quotation (RFQs) from multiple channels, including web portals, direct inquiries, and outside sales referrals
• Analyze customer requirements and project specifications to determine appropriate product solutions and sizing
• Collaborate with cross-functional teams including engineering, purchasing, and sales to develop comprehensive technical and commercial proposals
• Prepare detailed quotations that include commercial terms, technical product information, pricing schedules, and delivery timelines
• Conduct thorough technical and commercial review of incoming customer purchase orders to ensure alignment with quotations and facilitate seamless handoff to the contracts department
• Provide exceptional technical support and guidance to customers, sales representatives, production teams, and internal departments
• Develop and maintain accurate cost and delivery estimates using established pricing guidelines and profit targets
• Generate internal orders to manufacturing facilities with complete product specifications and technical requirements
• Manage project follow-up activities with company representatives, distributors, customers, and area sales managers to ensure customer satisfaction and order fulfillment
• Identify opportunities to streamline departmental processes and develop tools to enhance efficiency and productivity
• Maintain organized records and documentation throughout the entire sales cycle
• Demonstrate assertiveness and decisiveness in resolving commercial and technical issues while maintaining transparency with all stakeholders

• Proven experience in inside sales, sales support, or customer communication roles

• Proven experience in inside sales, sales support, or customer communication roles
• Demonstrated ability to manage multiple priorities and multi-task effectively in a fast-paced, constantly changing environment
• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Excellent written and verbal communication skills with the ability to communicate professionally at all organizational levels
• Solid understanding of quotation development, pricing analysis, and cost estimation
• Strong time management and organizational skills with the ability to meet deadlines consistently
• Self-motivated, independent worker who thrives in both collaborative and autonomous settings
• Ability to apply analytical thinking to develop creative solutions that maximize customer value
• Demonstrated commitment to delivering quality service to both internal and external customers
• Proficiency in customer relationship management (CRM) principles and practices
• Strong listening and empathetic communication skills
• Problem-solving ability with a focus on finding innovative solutions

• Experience with electronic sales portals or procurement platforms

• Experience with electronic sales portals or procurement platforms
• Background in industrial automation, instrumentation, or related technical fields
• Knowledge of industrial products such as actuators, controls, solenoids, positioners, or limit switches
• Completion of a technical course or certification in a relevant field
• Advanced English proficiency for technical reading and writing
• Experience with sales pipeline management and forecasting
• Familiarity with technical documentation and specification development
• Previous experience in a manufacturing or industrial sales environment
• Demonstrated ability to negotiate and influence outcomes
• Experience developing tools or processes to improve operational efficiency