Senior Director, Business Operations & Growth Enablement
- Location
- Overland Park, KS, United States
- Work mode
- Remote
- Employment type
- Contract
About the job
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description THE POSITION : EVERSANA MEDICAL, today’s Compliance Services business, helps some of the most scientifically advanced BioPharma, Medical Device and other Life Sciences organizations around the world bring novel therapies to patients, including in rare, ultra-rare and critical therapeutic areas such as Oncology, Neurology, Immuno-oncology and Immunology. We do this through Medical Affairs, Medical Information, Pharmacovigilance (PV), Quality and Regulatory services, and we are growing quickly, globally and through acquisition. The Senior Director, Business Operations & Growth Enablement is a critical role reporting to the President, EVERSANA MEDICAL. The role is the operating partner to the President and to the leaders of every service: Medical Affairs, PV, Quality and Regulatory, and is built to help the business reach its 20%+ annual growth ambition, and at a minimum grow at the pace of the market. It exists to bring discipline, transparency and speed to the way the business generates leads, contracts, delivers and renews, so that service leaders can spend their time on clients, science and their people rather than on spreadsheets, status-chasing and workarounds. The role is built around five commitments: better processes, better systems, better metrics, stronger collaboration and faster, profitable growth. The leader starts by listening, spending time with each service leader to understand what the shared functions (commercial operations, contracts, pricing, operations and reporting) are not yet giving them, and then fixes it, one visible improvement at a time. The role leads the Commercial Operations, Contracts and Business Operations teams, partners closely with the central EVERSANA commercial team, Finance, Legal, IT and Human Resources, and prepares the business for its next stage of growth, including the integration of acquired businesses. WHAT SERVICE LEADERS CAN EXPECT FROM THIS ROLE:
One trusted number. One pipeline, one forecast and one scorecard, built from our systems, so nobody reconciles spreadsheets before a meeting.
• Contracts that keep pace with clients. Clear status on every contract in progress, standard paper that moves fast, and renewals raised early rather than late.
- Contracts that keep pace with clients. Clear status on every contract in progress, standard paper that moves fast, and renewals raised early rather than late.
- Time back. Reporting, approvals and handoffs that run on defined processes and automation, not on a leader’s calendar.
- A partner in every pursuit. Qualification, pricing, bid and deal-structuring support for each service, shaped to how that service is actually bought.
- Fewer surprises. Early warning on renewals, margin, capacity and delivery risk, shared openly across services.
- A voice. Each leader’s challenges are captured, prioritized and tracked, and progress is reported back to them every quarter.
• Partner with Every Service Leader (Medical Affairs, PV, Quality, Regulatory)
- Partner with Every Service Leader (Medical Affairs, PV, Quality, Regulatory)
- In the first 90 days, meet each service leader and their key managers; document the challenges they face from the shared functions and turn them into a prioritized, owner-assigned support plan for each service, refreshed every quarter
- Run a monthly operating review with each service leader on one page: pipeline, bookings, renewals, margin, capacity, open contracts and blockers, with clear actions and owners
- Tailor processes to how each service is bought and delivered (project and staffing models in Medical Affairs, volume-based models in PV, audit and quality-system cycles in Quality and Regulatory) instead of imposing one template
- Be the single front door and escalation path to the shared functions, with published turnaround commitments for quotes, contracts, reports and approvals
- Create the forums and shared account plans through which service leaders collaborate on multi-service opportunities and shared clients
- Commercial Operations: From Lead to Converted Business
- Establish Salesforce as the single source of truth from lead to closed business: defined stages with entry and exit criteria, required fields, lead source and ownership, lead-response standards, forecast categories and data-quality rules; retire off-system spreadsheets and manual pipeline reports
- Build and own the dashboards leaders use every week: lead volume and quality, conversion by stage, sales velocity, win rate, pipeline coverage, forecast accuracy and bookings by service, segment, source and region, visible to every leader
- Partner with the business unit’s commercial leader and the central commercial team on lead-generation and conversion goals and a weekly lead-to-close rhythm, so selling time goes to creating and converting leads, and service leaders can see what happens to the leads their expertise helps generate
- Lead and develop the offshore Manager, Pre-Sales Lead, a commercial operations generalist supporting the end-to-end pre-sales and contracting process: clarify scope and handoffs with the commercial leader, Business Development and Contracts, document procedures, and automate routine reporting and coordination
- Enable Business Development and Pre-Sales with playbooks, qualification criteria and a governed content library (security, GxP, data privacy and PV system questionnaires)
- RFI/RFP (RFx) Management: From Intake to Win
- Own one intake for every RFI and RFP, working with Pre-Sales and the commercial leader: log it in Salesforce within one business day, triage it, name an owner and give service leaders a structured, qualified brief rather than a forwarded email
- Run a documented bid/no-bid decision against agreed criteria (strategic fit, buyer relationship, competitive position, ability to deliver, margin and capacity), so the business pursues fewer, better opportunities
- Lead bid strategy before any drafting begins: client and buyer insight, competitive intelligence on likely bidders and incumbents, win themes and differentiators, solution and team design, and pricing approach, agreed with service leaders at a kickoff with clear roles
- Manage the response end to e
Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
• The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- 15+ years in life sciences services, pharma or SaaS, with 8+ years leading commercial operations, revenue operations, contracting or business operations, including building and scaling processes, systems and metrics
- Hands-on command of Salesforce as a revenue system: pipeline stage design, dashboards, forecasting and data governance; experience leading a CRM clean-up or implementation, with quoting and contract-management tools a plus
- Experience selecting and implementing contract-lifecycle technology and running a renewals discipline at scale
- Strong understanding of PV, Medical Information and Medical Affairs, GxP Quality and Regulatory services and their obligations (GVP, ICH E2 series, 21 CFR Part 11, quality agreements)
- Track record of owning or co-owning a P&L or bookings target and closing multi-year, multi-million-dollar outsourcing deals
- Experience leading post-merger integration across commercial, contract, systems and process workstreams
- Experience scaling operations across regions, including offshore delivery and support teams
- Executive presence with C-suite clients, internal leadership and investors; able to lead through influence across matrixed functions and earn the trust of scientific and clinical leaders
- Experience building and developing high-performing teams, including through change and integration
Core Capabilities
• Process design and standardization
- Process design and standardization
- Revenue systems, data governance and reporting (Salesforce, contract management, business intelligence)
- KPIs, forecasting and operating rhythm
- Contract and commercial risk governance, and renewals management
- Strategic account planning, pricing, deal desk, RFP/RFI (RFx) management and bid strategy
- Integration planning and execution for acquisitions
- Change management and adoption
- Cross-functional leadership across central commercial teams, Business Development, Pre-Sales, service lines, Finance, Legal and IT
• Service-minded partner who earns trust by listening first and following through • Collaborator who builds bridges across services and functions • Structured, data-driven thinker with a high ownership mindset • Sound deal judgment and clear, transparent communication PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-re
From EVERSANA's careers page (SmartRecruiters), checked 29 Oct 2026.
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Posted 26 Oct 2026 · checked 29 Oct 2026 · Report this job