Technical Support Engineer / IASM
- Location
- Hyderabad, //TS, India
- Work mode
- Remote
- Employment type
- Full-time
About the job
Company Description At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description Job Summary:
The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.
Key Responsibilities:
- Provide technical support via calls, email, and ticketing systems • Communicate effectively with customers and resolve issues • Analyze and troubleshoot application, database, and infrastructure issues • Execute SQL queries and scripts for data analysis • Use SQL Profiler to diagnose performance issues • Handle database scripts and index-related troubleshooting • Troubleshoot Windows OS issues including third-party driver problems • Analyze logs using Event Viewer • Manage Windows services using services.msc • Understand server concepts and types of servers • Create and manage Active Directory accounts • Perform password resets and account unlocks • Document issues and resolutions
Qualifications Required Skills & Qualifications:
- 3+ year of experience in Technical Support / Application Support • Strong SQL knowledge including queries and SQL Profiler • Good understanding of databases, scripts, and indexes • Hands-on Windows OS troubleshooting experience • Knowledge of Active Directory administration • Excellent verbal and written communication skills • Comfortable speaking with customers over calls
Additional Information Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.
From Sutherland's careers page (SmartRecruiters), checked 29 Oct 2026.
How to apply
- Select Apply on sutherlandglobal.com. It opens Sutherland's own application form in a new tab, run on SmartRecruiters.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Sutherland will reply to you directly. No real employer asks you for money to apply.
Posted 30 Sept 2026 · checked 29 Oct 2026 · Report this job
