Field Service - Analytical Instruments
- Location
- Gurugram, HR, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Company Description About Anton Paar
Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry.
At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics.
You may visit our website for more information at http://www.anton-paar.com/
Also, you may like to have a glimpse about the culture at Anton Paar India at https://www.anton-paar.com/in-en/jobs/corporations/working-at-anton-paar-india-pvt-ltd/
Job Description Job Overview: This role is responsible for the installation and maintenance of the instruments, preventive maintenance as well as other after-sales technical support solutions to the customers. They are responsible for establishing and maintaining proper business relationships with customers in order to address their inquiries, concerns and requests from time to time.
Responsibilities and Duties:
- Perform installation, calibration, maintenance and repair of the instruments and parts via visits, telephone and/or email.
- Ensuring high level of customer satisfaction for all instruments in the assigned product lines, designated territory and customer accounts.
- Serving as the primary customer contact for technical and service issues for the product lines, designated territory and customer accounts.
- Identifying, managing and coordinating with various departments in the company to resolve customer concerns proactively.
- Ensuring that the maximum number of instruments from the assigned product lines and territory are covered under Annual Maintenance Contract.
- Taking responsibility and following-up for collection of service receivables.
- Quoting, negotiating and closing service contracts and repair charges with customers.
- Ensuring full compliance to CRM and AP Service processes, workflows and guidelines.
- Ensuring monitoring and managing of CRM saved searches to ensure proper check and control on various tasks.
- Strict adherence to all systems at AP
- Gaining and regularly updating a comprehensive technical knowledge of the assigned products.
- Identifying and transferring leads and sales opportunities to members of the sales team.
- Communicating new service opportunities, special developments, information, or feedback gathered through field activity to appropriate colleagues.
- Ensuring timely and effective communication with customers and colleagues.
- Assist Sales Team in conducting demonstrations, when required.
Qualifications Required Skills and Abilities:
- Excellent written and verbal communication
- Must have - interpersonal, problem-solving, presentation and organizational skills
- Ability to work independently and responsibly
- High commitment to customer satisfaction
• Willingness for extensive travel as per the work requirement.
- Willingness for extensive travel as per the work requirement.
- Master’s/ Bachelor’s degree
From Anton Paar's careers page (SmartRecruiters), checked 28 Oct 2026.
How to apply
- Select Apply on jobs.smartrecruiters.com. It opens Anton Paar's own application form in a new tab, run on SmartRecruiters.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Anton Paar will reply to you directly. No real employer asks you for money to apply.
Posted 28 Oct 2026 · checked 28 Oct 2026 · Report this job