Application Production Support Analyst

Company Description Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise. With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact. Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory. In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently.

Job Description Location: NYC (Hybrid – at least 3 days onsite/week) Visa Sponsorship: Talan does not sponsor U.S. work permits or employment visas. The Credit Trading Application Support team provides production and application support for critical Credit Trading, Pricing, STP, and Risk platforms across both in-house and vendor applications, including ION, JAG, NEXUS, QuartzC, Lynx, Omega, ONCA Risk, Focus, Client Clearing, and E-TRAD. The team acts as a key bridge between traders, Technology, Developers, Business Analysts, Infrastructure, and vendors, ensuring production stability, minimizing downtime, and supporting the full trade lifecycle across fixed income and credit products. Responsibilities

Qualifications • 5+ years of Application/Production Support experience within investment banking or capital markets. • Strong knowledge of Fixed Income products, pricing, risk concepts, and the RFQ lifecycle. • Experience supporting trading and risk applications; exposure to ION MarketView, Bloomberg, and MarketAxess is highly preferred. • Strong troubleshooting skills with hands-on experience in production support, log analysis, and incident management. • Knowledge of FIX Protocol, Linux/Windows environments, and monitoring tools such as Splunk, Dynatrace, and Geneos. • Familiarity with SQL, Python, ServiceNow, and JIRA, combined with excellent communication and stakeholder management skills. Company’s Benefits At Talan, we invest in our employees' well-being and empower them with benefits, including: