Regional Quality Excellence Manager

• Serve as the regional focal point for RCA and Continuous Improvement across Europe, ensuring alignment with global quality strategy and governance.

• Serve as the regional focal point for RCA and Continuous Improvement across Europe, ensuring alignment with global quality strategy and governance.
• Lead deployment and consistent application of standard RCA methodologies, tools, and problem-solving practices across projects, functions, and operational sites.
• Facilitate and support complex root cause investigations for major non-conformities, recurring failures, customer concerns, and critical quality events.
• Drive sustainable corrective and preventive actions (CAPA) to reduce recurrence of quality issues and improve operational performance.
• Monitor RCA effectiveness, closure of actions, and business impact through defined KPIs and governance mechanisms.

• Support deployment and governance of the Hydro Zero Defect Framework across the region.

• Support deployment and governance of the Hydro Zero Defect Framework across the region.
• Ensure implementation of preventive quality methodologies, risk mitigation actions, and process discipline to drive defect prevention and right-first-time execution.
• Monitor regional progress, maturity, and effectiveness of Zero-Defect initiatives and support continuous improvement actions.

• Support execution and governance of the Quality Management System (QMS) within the Europe region, ensuring alignment with internal standards and external regulatory requirements.

• Support execution and governance of the Quality Management System (QMS) within the Europe region, ensuring alignment with internal standards and external regulatory requirements.
• Coordinate and support QMS internal audits and certification audits (e.g., ISO 9001) across regional sites and functions.
• Ensure timely closure of audit findings, corrective actions, and systemic improvements to strengthen process compliance and quality maturity.
• Promote standardization and continuous improvement of quality processes, documentation, and governance practices.

• Drive regional governance and effective deployment of Lessons Learned (LL) processes to strengthen preventive actions and organizational learning.

• Drive regional governance and effective deployment of Lessons Learned (LL) processes to strengthen preventive actions and organizational learning.
• Support Customer Experience (CX) initiatives by monitoring quality feedback, identifying recurring pain points, and driving improvement actions.
• Ensure effective governance and utilization of Voice of Customer (VoC) inputs to improve quality performance, customer satisfaction, and business responsiveness.
• Promote cross-functional sharing of best practices, recurring learnings, and systemic improvement opportunities.

• Analyse quality trends, recurring failure patterns, customer feedback, and performance indicators to identify systemic quality drivers and improvement opportunities.

• Analyse quality trends, recurring failure patterns, customer feedback, and performance indicators to identify systemic quality drivers and improvement opportunities.
• Support regional quality reviews and reporting related to RCA effectiveness, NCR trends, audit findings, customer feedback, and CI performance.
• Utilize dashboards, quality metrics, and analytics to support data-driven decision-making and performance improvement.

• Partner with Quality, Engineering, Project Management, Sourcing, Manufacturing, and Regional Leadership teams to drive effective RCA, CI, and quality governance deployment.
• Coach and mentor teams on structured problem-solving methodologies (e.g., 8D, 5 Why, Fishbone, A3, CAPA, Lean Six Sigma tools).
• Strengthen regional RCA, audit, and CI capabilities while fostering a proactive quality and continuous improvement culture.

• Bachelor’s degree in Engineering, Quality, Manufacturing, Industrial Engineering, or a related discipline.
• min 12+ years of experience in Quality, Root Cause Analysis, Continuous Improvement, Manufacturing, Engineering, Project Quality, or Operational Excellence environments.
• Strong expertise in structured problem-solving methodologies (RCA, 8D, CAPA, 5 Why, Fishbone, FMEA, A3, etc.).
• Strong knowledge of Quality Management Systems (QMS), ISO 9001, Non-Conformity Management, and Continuous Improvement methodologies.
• Experience supporting or leading internal and certification audits within a regulated or industrial environment.
• Strong analytical capability to identify trends, systemic issues, and recurring quality drivers using quality metrics and performance data.
• Excellent stakeholder management, influencing, and cross-functional collaboration skills in a global environment.
• Fluent English communication skills, both verbal and written.
• Preferred certifications: Lean Six Sigma Green/Black Belt and/or ISO 9001:2015 Internal Auditor certification

• Strong problem-solving, process-oriented, and continuous improvement mindset with ability to manage complex quality challenges.
• Experience leading regional or cross-functional quality improvement programs.
• Good understanding of Cost of Poor Quality (CoPQ), Lessons Learned, Zero Defect methodologies, Customer Experience (CX), and Voice of Customer (VoC) concepts.
• Strong operational judgment with ability to influence stakeholders and drive accountability without direct authority.
• Experience with quality analytics, dashboards, digital quality systems, and performance reporting.
• Ability to work independently, manage multiple priorities, and operate effectively in a fast-paced, matrixed global environment.
• Additional European language skills (French, German, Italian, Spanish) would be an advantage.