Order Management Specialist

• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM

• Verify Order details, including pricing, availability, and delivery timelines

• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics

• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.

• Identify and escalate order discrepancies or delays to appropriate teams

• Utilize Microsoft Teams for collaboration, updates, and internal communication

• Maintain accurate records of orders and customer communications

• Assist with order-related reports and documentation.

• All other duties as assigned.

• All other duties as assigned.

• High school diploma or equivalent required; associate’s degree preferred

• High school diploma or equivalent required; associate’s degree preferred
• 0-2 years of experience in customer service, order processing, or related fields
• Strong attention to detail and ability to multitask.
• Basic proficiency in Microsoft Office (Excel, Word, Outlook), Microsoft Teams, and Microsoft Dynamics CRM.
• Excellent written and verbal communication skills, with a customer-focused and team-oriented approach.

• Knowledge of order processing procedures, customer service principles, and basic supply chain or logistics concepts.

• Knowledge of order processing procedures, customer service principles, and basic supply chain or logistics concepts.
• Strong proficiency with Microsoft Office Suite (Excel, Word, Outlook) and familiarity with enterprise resource planning (ERP), SAP or order management systems.
• Demonstrated commitment to delivering high-quality customer service and maintaining positive business relationships.
• Adaptability to change priorities, systems, and processes.
• Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.

• This position is based on-site in a professional office environment.
• Work is performed primarily in an office setting with a moderate noise level and controlled environmental conditions.
• Standard business hours apply; however, additional hours may be necessary during peak operational periods or to meet business deadlines.
• The role routinely utilizes standard office equipment, including computers, telephones, photocopiers, scanners, and filing systems.
• Requires prolonged periods of sitting at a desk and extensive use of computers and other office technology.
• The incumbent must be able to communicate clearly and professionally, both verbally and in writing, with internal departments, vendors, and customers.
• Occasional lifting, carrying, or moving of office materials and supplies weighing up to twenty (20) pounds may be required.
• Standard business hours apply; however, additional hours may be necessary during peak operational periods or to meet business deadlines.