Technical Support Analyst - Endpoint Services
- Location
- BENGALURU, , INDIA
- Work mode
- On-site
- Employment type
- Full-time
About the job
Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Technical Support Analyst to join our ever-evolving Endpoint Services team and help shape the future of global commerce.
What you'll own
• Provide end-user technical support for desktop, laptop, mobile, peripheral, and collaboration technologies across a global enterprise environment.
- Provide end-user technical support for desktop, laptop, mobile, peripheral, and collaboration technologies across a global enterprise environment.
- Deliver exceptional customer service by troubleshooting and resolving hardware, software, operating system, and connectivity issues within established service level expectations.
- Support endpoint lifecycle activities including device provisioning, deployment, upgrades, asset management, and retirement processes.
- Participate in technology refresh initiatives, operating system migrations, and workplace technology transformation projects.
- Collaborate with internal technology teams, vendors, and business stakeholders to maintain a secure, reliable, and productive computing environment.
• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
- 3+ years of experience providing enterprise desktop support, technical support, service desk, or endpoint support services .
- Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, endpoint management tools, and common workplace technologies.
- Timing 24*7 shift
- Proven troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication, customer service, and stakeholder management skills, with the ability to support users at all organizational levels.
- Experience supporting enterprise endpoint management platforms such as Microsoft Intune, Workspace ONE, or similar technologies.
- Exposure to virtual desktop environments, including Omnissa Horizon, VMware Horizon, Citrix, or Azure Virtual Desktop.
- Experience supporting technology refresh programs, device deployments, asset management, or ITIL-based service management practices.
This is a good opportunity to bring in some of our values and behaviors
Think like a client: We care deeply about our clients' success. We ask, listen and learn, staying curious to understand business needs before delivering solutions. Our passion drives excellence in every interaction and outcome.
Act like an owner: We take accountability for delivering outstanding support experiences and resolving issues efficiently. We empower one another to make informed decisions and continuously seek innovative ways to improve services.
Win as one team: We build strong partnerships across teams and geographies, embracing different perspectives and experiences. We work collaboratively to achieve shared goals and deliver exceptional results for our colleagues and customers.
About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
From Global Payments's careers page (Workday), checked 29 Oct 2026.
How to apply
- Select Apply on globalpayments.com. It opens Global Payments's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Global Payments will reply to you directly. No real employer asks you for money to apply.
Posted 28 Oct 2026 · checked 29 Oct 2026 · Report this job