SOC East Lead

• Lead by example and model behaviours that are consistent with the Control Risks values.

• Lead by example and model behaviours that are consistent with the Control Risks values.
• Manage the operations of 24/7 SOC, to Group Security’s requirements.
• Manage an access provisioning team to comply with regulatory and business requirements and to agreed service levels.
• Lead staff to proactively identify, prevent and respond to security incidents.
• Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring.
• Enforce regulations, policies and procedures in line with Group Security’s standards through pro-active review and analysis of data processed through the SOC.
• Ensure compliance to Service Level Agreements (SLA), adherence to processes and standards and relevant KPIs to achieve operational objectives and mitigate threats.
• Analyse and identify risks from access data and ensuring on-time escalation, including recommending and implementing mitigating measures to reduce risk.
• Revise and develop processes to strengthen the current operational activities, review policies and recommend changes to improve governance.
• Creation of reports, dashboards, metrics for SOC operations and presentation to key stakeholders.
• Management, administration and maintenance of security devices under the purview of the SOC, including engagement with IT or external vendors.
• Identify and coordinate actions with Enterprise Access Control System team on system enhancements as well as rectification of system issues.
• Support audit and development programs on security processes.
• Develop Business Resilience plans to ensure SOC will continue to function 24x7x365

• Minimum 3 years’ experience leading a Security Operations Centre team
• Excellent written and verbal communication skills, ability to brief senior management team and ability to effectively present information.
• Strong organizational, analytical and problem-solving skills.
• Ability to provide efficient, timely, reliable and courteous service to customers.
• Strong knowledge of incident management, problem management and change management best practices.
• Experience building and maintaining a high-performance team of operators
• Experience maintaining metrics and SLAs. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions.
• Knowledge in various access control and CCTV operating systems
• Lenel based professional certifications preferred (LCA/LCP/LCE)