Business Operations Coordinator III | IT Department

• Welcome and qualify touring guests, collect and validate required guest information, and ensure accurate documentation.

• Welcome and qualify touring guests, collect and validate required guest information, and ensure accurate documentation.
• Assign tours to Sales Agents according to established procedures and communicate relevant information to the Sales and Marketing teams.
• Maintain accurate tour records and support efficient tour flow and daily operational performance.

• Deliver professional, courteous, and responsive service to guests, Property Owners, and internal business partners.

• Deliver professional, courteous, and responsive service to guests, Property Owners, and internal business partners.
• Answer incoming calls, respond to inquiries, and provide accurate information regarding tours, gifting, and contractual matters.
• Assist Property Owners with contract-related questions and concerns, escalating complex issues when appropriate.
• Resolve routine operational issues while maintaining a positive guest experience.

• Distribute guest premiums and gifts upon completion of presentations in accordance with established eligibility requirements and procedures.

• Distribute guest premiums and gifts upon completion of presentations in accordance with established eligibility requirements and procedures.
• Complete daily reconciliation of gifts, tours, and contracts across applicable systems.
• Maintain accurate gifting records, monitor inventory as assigned, and resolve discrepancies promptly.
• Ensure all gifting transactions are properly documented and comply with company policies and cost-control requirements.

• Enter, verify, and maintain tour, gifting, and contractual information in the Central Reservation System (CRS), Epiphany (EPNY), and other applicable systems.

• Enter, verify, and maintain tour, gifting, and contractual information in the Central Reservation System (CRS), Epiphany (EPNY), and other applicable systems.
• Generate operational reports and validate data for accuracy, completeness, and timely submission.
• Prepare and balance cash, down payments, site statistics, and other required financial documentation for the Contracts Department.
• Support accounting deliverables, revenue recognition, commission processing, marketing payroll accuracy, and cost-per-tour reporting through timely and accurate recordkeeping.
• Research discrepancies and coordinate with the appropriate departments to ensure proper resolution.

• File, organize, maintain, and secure contracts, financial records, and other confidential documentation in accordance with company procedures.

• File, organize, maintain, and secure contracts, financial records, and other confidential documentation in accordance with company procedures.
• Protect Personally Identifiable Information (PII) and payment card information in accordance with applicable privacy and PCI requirements.
• Ensure records are complete, accessible to authorized personnel, and maintained in accordance with document-retention standards.
• Follow established controls to safeguard company assets and support audit readiness.

• Prepare, review, and process timeshare sales contracts and supporting documentation for the Sales Department and Property Owners.

• Prepare, review, and process timeshare sales contracts and supporting documentation for the Sales Department and Property Owners.
• Verify contract information for completeness and accuracy before processing and submission.
• Assist with the preparation, organization, and maintenance of legal and contractual documents in accordance with established procedures.
• Partner with Sales leadership and the Administrative Supervisor to address documentation issues and support timely contract processing and securitization.
• Identify missing or inaccurate information and coordinate corrections to minimize processing delays.

• Provide administrative and operational support to Sales, Marketing, Human Resources, IT, Resort Operations, and other internal departments as needed.

• Provide administrative and operational support to Sales, Marketing, Human Resources, IT, Resort Operations, and other internal departments as needed.
• Support Sales and Marketing training classes by coordinating technology setup, preparing equipment and materials, verifying system access and connectivity, and troubleshooting technical issues.
• Provide basic technical support for computers, printers, mobile devices, and other operational equipment within the scope of the role.
• Assist with classroom readiness, training logistics, and technology-related needs to help ensure classes begin on schedule and operate efficiently.
• Travel to and support multiple resort locations when operational or technical assistance is needed.
• Collaborate with IT, resort leadership, and cross-functional teams to resolve technical issues and support business initiatives.
• Assist with special projects, reporting, process improvements, and other operational and technology initiatives as assigned.

• Perform other duties and responsibilities as assigned to support business operations and departmental objectives.

• Perform other duties and responsibilities as assigned to support business operations and departmental objectives.

• High school diploma or equivalent required.

• High school diploma or equivalent required.
• Equivalent combinations of education and relevant experience may be considered in accordance with company guidelines.

• Five years of general office administration and customer service experience required.

• Five years of general office administration and customer service experience required.
• Experience in hospitality, resort operations, timeshare, contract administration, or Sales and Marketing support preferred.
• Experience with financial reconciliation, data entry, document processing, or operational reporting preferred.
• Experience providing basic technical support or assisting with training and technology setup preferred.

• Strong customer service, communication, organization, and problem-solving skills.

• Strong customer service, communication, organization, and problem-solving skills.
• Strong troubleshooting and technical support skills, with the ability to identify issues, evaluate solutions, and resolve routine problems.
• Ability to work independently while supporting operational and technology initiatives across multiple resort locations.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced operational environment.
• Strong attention to detail when processing contracts, financial records, and confidential information.
• Ability to collaborate effectively with Sales, Marketing, IT, Accounting, Human Resources, and Resort Operations.
• Ability to exercise sound judgment within established guidelines and escalate issues appropriately.
• Flexibility to work weekends and travel between resort locations as business needs require.
• Commitment to maintaining confidentiality, protecting company assets, and following established policies and procedures.

• Proficiency in Microsoft Outlook, Word, and Excel.
• Experience using Central Reservation Systems (CRS), Epiphany (EPNY), or comparable operational systems preferred.
• Ability to learn and navigate company-specific software, reporting tools, and business applications.
• Strong troubleshooting skills, with the ability to identify and resolve routine system, equipment, and connectivity issues.
• Ability to support classroom technology, equipment readiness, and system access for Sales and Marketing training sessions.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject t