Trainee Technical Support Representative - Freelancer /Talent Pool
- Location
- Bengaluru, Karnataka, India
- Work mode
- Remote
- Employment type
- Full-time
About the job
What you'll be doing: • Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature. • Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. • Explain and guide customers through product features and functionalities. • Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem Requirements What we're looking for: • Candidates with international customer support experience in email and chat preferred. • Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind. • Maintain our reputation as a company that offers excellent customer service at every interaction with the customer. • Stay focused on the quality by ensuring consistency and adherence to high standards. • Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
Must have:
- Candidate must have their own computer with Windows 8.1 or above.
- Mandatory hi-speed broadband connection.
- UPS/power backup solution if possible.
- Outstation candidates should be willing to relocate to Hyderabad when work from office resumes.
Mandatory Skills:
- Proficient with English and have good written & verbal communication skills.
- Flexibility & availability for rotational shifts and week offs to cover hours of operations.
- Must possess logical, reasoning, and problem-solving skills. Preferred Skills
- Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
- Experience in handling international customers via email and chat. Good to have
- Proven customer support experience in Chat & Email process is preferred.
- Good technical skills on PC and networking in general., Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
From Side's careers page (Workable), checked 29 Oct 2026.
How to apply
- Select Apply on side.inc. It opens Side's own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Side will reply to you directly. No real employer asks you for money to apply.
Posted 28 Oct 2026 · checked 29 Oct 2026 · Report this job