Client Relationship Manager

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

• Acting with Integrity

• Communicating Effectively

• Pursuing Self-Development

• Serving Customers

• Supporting Change

• Supporting Organizational Goals

• Working with Diverse Populations

What does it take to be successful in this role?

• Demonstrated project and timeline management skills with the ability to effectively manage multiple priorities and deliverables simultaneously.

• Knowledge of processes related to client acquisition, implementation, account servicing, enrollment administration, and billing activities.

• Strong problem-solving, organizational, and customer service skills with the ability to identify and resolve issues effectively.

• Proficient in Microsoft Office applications and Windows-based business software.

• Strong written, verbal, presentation, and interpersonal communication skills.

• Bachelor’s degree in business administration, Management or a related field.

• 6 or more years of job-related experience

• 2 or more years’ experience in client/account management, or equivalent experience.

• Any 2 or more years insurance, healthcare, and/or financial industry experience (internal and/or external)

• Experience in a service-related role supporting group enrollment administration and related client service activities.

Principal Duties & Responsibilities

• Manages and drives implementation and relationships for assigned Aflac accounts/brokers; manages and monitors the account health of assigned block of business (identifying risks, barriers, suspense, overall service standards, etc.); develops and maintains written records and materials regarding administrative support of the account; coordinates with assigned Account Service staff to ensure smooth post-sale service activities such as enrollment system setup, billing and reporting solutions, timelines, ongoing administrative setup/support and monitors ongoing activities

• Provides dedicated support for assigned accounts with accurate, timely and transparent delivery of account level stewardship reporting, post-enrollment debriefing, decision-support tools, and enrollment solutions after the case is sold; executes a renewal and re-enrollment strategy for the account that drives premium and increases customer satisfaction; implements strategies and leverages Aflac services for existing clients