PLADS Claims Operations Specialist I
- Location
- Shelton, CT, US
- Work mode
- On-site
- Employment type
- Full-time
About the job
Salary Range: $40,000-$50,000 Job Posting End Date: November 4, 2026
We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
What does it take to be successful at Aflac?
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
What does it take to be successful in this role?
- Effective communication skills – written, verbal, facilitation of strong working relationships.
- Basic knowledge of administrative and clerical procedures an systems such as word processing, managing files and records, and other office procedures and terminology.
- Problem solving and decision-making skills.
- Strong organizational skills.
- Strong interpersonal skills.
- Ability to work in a team environment.
- Current knowledge of the absence management industry a plus.
Education & Experience Required
- High School Diploma or Equivalent
- 1 - 2 years of job related experience
Or an equivalent combination of education and experience
Principal Duties & Responsibilities
- Performs routine administrative/clerical work.
- Copies claims files upon request.
- Creates and establishes new claims and/or leave of absence upon request.
- Reviews and researches incoming documents for proper placement and handling.
- Responsible for printing and mailing and making manual updates to correspondence as needed.
- Maintains and updates departmental documents.
- Monitors and manages group email boxes.
- Conducts provider and member outreaches via telephone, email, and faxing to follow up on outstanding information
- Documents activity and pertinent information within the source claim system; processes claim expenses.
- Generates reports as required; maintains files and analyzes data.
- Completes administrative support tasks for team including daily faxing, emails, and preparing correspondence.
- Completes special projects as assigned.
- Assist with other administrative task as needed.
- Performs other related duties as required.
Total Rewards <p style="marg
From Aflac's careers page (Company careers page), checked 29 Oct 2026.
How to apply
- Select Apply on aflac.com. It opens Aflac's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Aflac will reply to you directly. No real employer asks you for money to apply.
Posted 28 Oct 2026 · checked 29 Oct 2026 · Report this job