Process Specialist - DC

What You'll Do

Role Description: Role Process Specialist A skilled professional needed to handle Payouts for US Retirement domain (Defined Contribution 401 (k) plans). The role involves processing Benefit Event Distributions (Cash, Rollover etc.), Required Minimum Distribution, Withdrawals etc., providing customer service, and ensuring compliance with regulatory requirements within defined Productivity and Quality standards. Responsibilities: • Process and prioritize daily work to meet customer service goals • Handle complex payouts and communicate with customers regarding data and special requests • Implement problem-solving techniques for efficient processing • Document work following internal procedures • Report customer concerns to Client Service Associate/Consultant • Validate plan and contract records accuracy • Maintain expertise in payouts system operations • Develop knowledge of pension 401(k) documents and Total Retirement Suite concepts • Collaborate with team members to resolve complex situations • Ensure compliance with information security and regulatory requirements • Deliver high-quality work to enhance client satisfaction and profitability • Build effective partnerships with peers • Adapt to business needs and follow company policies

Additional Information: • Night shift work schedule required • Proficient in MS Office • Standard typing speed required • Strong analytical capabilities • Excellent written and verbal communication skills • Good comprehension skills • 2-4 years minimum experience in back-office operations •US Retirement 401 (k) Defined Contribution financial institution experience preferred

Who You Are

This position offers an opportunity to work with a dynamic team in the retirement and pension services sector, requiring attention to detail, strong analytical skills, and commitment to customer service excellence.