Patient Access Rep - Full Time/Days - ED
- Location
- MercyOne North Iowa Medical Center - East Campus, Mason City, Iowa
- Work mode
- On-site
- Employment type
- Full-time
About the job
Employment Type: Full time Shift: 12 Hour Day Shift Description: Position Purpose: Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.
What you will Do:
- Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
- Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
- Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
- Obtains signed physician orders for all tests and procedures from physicians/offices.
- Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed.
Hours/Schedule :
- Monday - Wednesday 0700-1930
Minimum Qualifications :
- High school diploma or equivalent.
- Hospital registration or insurance verification experience upon hire preferred.
- Knowledge of medical terminology, diagnostic coding & procedural coding required.
- Ability to explain insurance benefits.
- HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
From IA_MOQUAD01 Genesis Health System's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on trinityhealth.wd1.myworkdayjobs.com. It opens IA_MOQUAD01 Genesis Health System's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- IA_MOQUAD01 Genesis Health System will reply to you directly. No real employer asks you for money to apply.
Posted 28 Oct 2026 · checked 30 Oct 2026 · Report this job