Veterinary Customer Service Coordinator in Greenwood Village, CO

Veterinary Client Service Coordinator

We are seeking a Client Service Coordinator with EXPERIENCE IN THE VETERINARY FIELD to join our team. We are a small 2 doctor general practice in beautiful Greenwood Village. Our location is conveniently located in The Orchards shopping plaza - walking distance to King Soopers, Starbucks, Parry's Pizza, Rice Bistro and many other shops. Our VCA Orchard team enjoys working together and having fun while providing the highest standard of care to our patients and clients. We have an inclusive and collaborative culture and are looking for a new associate with these values.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable and professional to join us in delivering our mission to our clients and their pets.

Compensation negotiable based on experience, $18.00-$24.00 per hour to start. Accepting applications through November 15, 2026.

Why We Need You As the face of VCA, the Client Service Coordinator sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSC is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.