Transformation Senior Officer

• Conduct structured current-state analysis of organisational structures, operating models, roles, and accountabilities across relevant business units

• Conduct structured current-state analysis of organisational structures, operating models, roles, and accountabilities across relevant business units
• Support the design of target operating models that align with strategic objectives, optimise spans and layers, and enable scalable growth
• Design and document complex, tech-enabled processes, analyses, and assessments against a backdrop of a rapidly evolving transformation landscape
• Analyse interdependencies between people, process, technology, and governance elements of the operating model
• Contribute to the definition of future-state roles, accountabilities, and organisational blueprints
• Develop well-reasoned hypotheses and test them through qualitative and quantitative analysis, synthesising findings into clear outputs — including process maps, analytical models, business cases, and written reports

• Work closely and collaboratively with global process owners, operations teams, lines of business, technology partners, and the PMO to gather information, validate findings, and build buy-in for recommended changes

• Work closely and collaboratively with global process owners, operations teams, lines of business, technology partners, and the PMO to gather information, validate findings, and build buy-in for recommended changes
• Facilitate workshops and interviews with stakeholders across functions to gather requirements, surface pain points, and capture aspirations
• Translate business needs into clear, actionable requirements and user stories for technology and process workstreams
• Support change impact assessments and stakeholder mapping to inform change management strategies
• Communicate clearly and credibly with stakeholders at all levels, adapting style and content appropriately for the audience
• Support the preparation of program updates, executive briefings, and steering committee materials

• Partner with Global Process Owners, Tech, Product, and Operations teams to understand technology solutions and their implications for the operating model

• Partner with Global Process Owners, Tech, Product, and Operations teams to understand technology solutions and their implications for the operating model
• Actively leverage AI and agentic AI as part of the value creation chain, fostering a culture of AI adoption in line with Alter Domus's AI governance framework
• Define functional requirements and business logic for tech-enabled tools, workflows, and automation opportunities
• Support the evaluation and selection of technology platforms and vendors where required
• Ensure alignment between business processes and system capabilities, identifying gaps and proposing pragmatic solutions

• Own the end-to-end delivery of assigned workstreams within a transformation program, managing tasks, milestones, and deliverables to plan

• Own the end-to-end delivery of assigned workstreams within a transformation program, managing tasks, milestones, and deliverables to plan
• Maintain clear workstream documentation including process maps, issue logs, decision records, and status trackers
• Develop business cases, options papers, and decision packs for senior leadership and steering committees where required
• Monitor progress against milestones, identify risks, issues, and dependencies, and propose pragmatic mitigations
• Participate in testing, user acceptance, and validation activities to ensure solutions meet business needs
• Demonstrate a strong personal sense of ownership and accountability, maintaining pace and momentum across all assigned work

• Support the design and delivery of change activities, including communications, training materials, and readiness assessments
• Help identify change resistance and contribute to strategies that build engagement and adoption across impacted teams
• Document standard operating procedures (SOPs), playbooks, and knowledge assets to enable smooth transition to new ways of working
• Partner with BAU teams to ensure they are adequately informed, trained, and prepared for transition
• Contribute to structured handover documentation and knowledge transfer activities at program close

• 5–7 years of professional experience in management consulting (at a top-tier or strong regional firm), transformation, business analysis, or a comparable analytical role
• Exceptional structured problem-solving skills — able to break down complex, ambiguous challenges, form and test hypotheses, and drive to clear, well-reasoned conclusions
• Strong analytical capability, including proficiency in data analysis and the ability to build compelling, evidence-based narratives from complex information
• Demonstrated experience working on technology-enabled change programmes, including requirements gathering, process design, and user acceptance testing
• Proficiency in business analysis techniques including process mapping, gap analysis, data analysis, and business case development
• Excellent written and verbal communication skills — able to produce crisp, well-structured outputs and present findings confidently to senior audiences
• High attention to detail with strong documentation and presentation capabilities
• Demonstrated ability to manage multiple competing priorities in a fast-paced, high-ambiguity environment
• A genuine self-starter mindset — proactive, intellectually curious, and comfortable taking initiative without being directed <li style='font-family: tahoma, arial, helveti