Jade Global Foundation
From company careers site
Customer Support Specialist
- Location
- Pune, Maharashtra
- Work mode
- On-site
- Employment type
- Full-time
About the job
Customer Support Specialist1 Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory) ERP / Functional Knowledge
• Understanding of ERP concepts such as AP and SO
- Understanding of ERP concepts such as AP and SO
- Ability to understand customer business processes and translate them into system requirements.
- Basic understanding of SQL/database concepts would be a plus
- Handle customer-reported issues from initial investigation through resolution.
- Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
- Communicate clearly with customers regarding issue status, findings, and expected resolution.
- Integrate front-end applications with RESTful APIs and backend services.
- Write clean, maintainable, and well-documented code following best practices.
- 2–4 years of professional experience in JavaScript development & Support.
- Experience working with REST APIs and JSON.
- Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)
- Strong analytical, debugging, and problem-solving skills.
- Good communication and collaboration skills.
From Jade Global Foundation's careers page (Workday), checked 29 Oct 2026.
How to apply
- Select Apply on jadeglobal.com. It opens Jade Global Foundation's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Jade Global Foundation will reply to you directly. No real employer asks you for money to apply.
Posted 4 Sept 2026 · checked 29 Oct 2026 · Report this job
