Customer Service Rep
- Location
- Punta Gorda, FL, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
Company Description: Cheney Brothers recognizes the prosperity of our company is built on the efforts of our employees. We offer a high-impact, supportive culture enabling immensely talented people to be brilliant at what they do. Our Cheney Brothers family of over 4,000 dedicated associates have access to world-class leadership and learning experiences, comprehensive benefit packages and endless opportunities to grow their career. We know the best way to back our customers is to back our people. Join our innovative family of industry leaders who never stop investing in the future.
Job Description: Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $17 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada. We Deliver the Goods:
• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more • Growth opportunities performing essential work to support food distribution • Safe and inclusive working environment, including culture of rewards, recognition, and respect Position Summary: As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters. Schedule: Salary: Position Responsibilities :
• Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
- Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
- Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
- Filing and running reports as needed.
- Processing customer shorts, mis-picks, and credits.
- Conducting account research and resolving problems.
- Channeling customer inquiries to appropriate departments and documenting customer contacts.
- Assuring that appropriate records are maintained, and reports are prepared.
- Resolving customer requests for adjustments to orders and billing.
- Entering and retrieving a variety of information using the computer terminal.
- Assisting customers in the ordering process.
- Maintaining current knowledge of pricing and product availability.
- Understanding, interpreting, and explaining company procedures related to products and pricing.
- Performing other related tasks and duties as assigned.
• Minimum of one year of customer service experience.
- Minimum of one year of customer service experience.
- Must be able to type 40 WPM (words per minute)
- Excellent communication skills.
- Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's.
- Ability to solve practical problems and deal with a variety of concrete variables in situations.
- Ability to perform detailed data entry work accurately and efficiently within deadlines.
- Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.
Benefits: Click Here for Benefits Information
Qualifications: Skills & Experiences:
Minimum of one year of customer service experience. Must be able to type 40 WPM (words per minute) Excellent communication skills. Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's. Ability to solve practical problems and deal with a variety of concrete variables in situations. Ability to perform detailed data entry work accurately and efficiently within deadlines. Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.
Preferred qualifications:
EEO Statement: Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy ; (2) the "EEO is the Law" poster and supplement ; and (3) the Pay Transparency Policy Statement .
From Performance Food Group's careers page (Company careers page), checked 29 Oct 2026.
How to apply
- Select Apply on performancefoodservice.com. It opens Performance Food Group's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Performance Food Group will reply to you directly. No real employer asks you for money to apply.
Posted 28 Oct 2026 · checked 29 Oct 2026 · Report this job