Assistant Director, Student Care and Advocacy

• Provide individualized case management services for students experiencing personal, academic, emotional, medical, financial, or family-related challenges.
• Assess student needs and develop coordinated intervention plans that promote student success and well-being.
• Assist students in navigating university policies, procedures, and available support resources.
• Conduct outreach and follow-up with students identified through referrals, behavioral concerns, academic concerns, or other early-alert processes.
• Coordinate referrals to counseling, health services, disability services, financial assistance, academic support, community agencies, and other appropriate resources.
• Maintain confidential case records, documentation, and reporting in accordance with university policies and applicable regulations.
• Monitor student progress and provide ongoing support throughout the intervention process.
• Support students experiencing crises and collaborate with appropriate campus partners to ensure coordinated responses.
• Assist in the development and implementation of care protocols, intervention strategies, and best practices related to student support services.

• Lead the development, implementation, and assessment of a comprehensive wellness strategy that promotes student success, retention, and holistic well-being.
• Design and coordinate campus-wide wellness initiatives addressing mental health awareness, resilience, stress management, self-care, healthy relationships, substance misuse prevention, and student thriving.
• Develop programs that support preventive approaches to student well-being and reduce barriers to help-seeking behavior.
• Coordinate wellness campaigns, awareness events, educational workshops, and resource fairs throughout the academic year.
• Promote a culture of wellness through evidence-informed practices that support students' academic, emotional, social, and physical well-being.
• Collaborate with campus partners to integrate wellness concepts into student success initiatives, orientation programs, leadership development, and co-curricular experiences.
• Assess wellness needs and emerging trends among student populations and develop targeted initiatives to address identified concerns.
• Monitor participation, outcomes, and program effectiveness to support continuous improvement and strategic planning.
• Serve as a campus resource regarding student wellness, prevention, resilience, and well-being initiatives.

• Develop and implement a comprehensive outreach strategy that increases awareness of available support services and student resources.
• Coordinate educational programming and prevention initiatives designed to promote help-seeking behaviors, resource utilization, resilience, and student engagement.
• Present workshops, trainings, classroom presentations, and campus programs related to student support, wellness, advocacy, and student success.
• Collaborate with faculty, staff, student organizations, and university departments to increase visibility and accessibility of support services.
• Develop outreach materials, marketing campaigns, digital communications, and educational resources that support student well-being.
• Lead awareness initiatives during key campus observances and national awareness campaigns related to mental health, wellness, and student success.
• Coordinate outreach efforts for at-risk, underserved, and vulnerable student populations.
• Utilize assessment data, participation metrics, and student feedback to evaluate outreach effectiveness and identify opportunities for improvement.

• Build and maintain strong collaborative relationships with academic and administrative departments to support student success initiatives.
• Consult with faculty, staff, students, and families regarding student concerns and available support options.
• Participate in multidisciplinary teams addressing students of concern and other student support processes.
• Collaborate with community agencies and external service providers to facilitate referrals and resource coordination.
• Serve on university committees, task forces, and working groups related to student care, wellness, retention, and student success.
• Support institutional efforts to create an inclusive, supportive, and student-centered campus environment.

• Collect, analyze, and report data related to case management, outreach efforts, wellness programming, and student engagement.

• Collect, analyze, and report data related to case management, outreach efforts, wellness programming, and student engagement.
• Develop annual goals, objectives, assessment measures, and outcome reports for Student Support programs and services.
• Identify opportunities for innovation and continuous improvement in student support and wellness services.
• Assist in developing policies, procedures, and strategic initiatives that advance the mission of Student Support.
• Support divisional and institutional strategic priorities related to student success, retention, persistence, and holistic student development.
• Participate in budget planning, program evaluation, grant opportunities, and resource development initiatives as assigned.

• The above represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned

• Licensure or eligibility for licensure as an LPC, LMSW, LCSW, LMFT, or related helping profession in the State of Texas.
• Experience working in higher education student affairs or student support services.
• Experience developing and implementing wellness, prevention, and outreach programming.
• Experience utilizing student success, retention, and assessment data to inform program development.
• Experience with behavioral intervention teams, students of concern processes, or crisis response protocols.
• Bilingual proficiency in English and Spanish.

• Knowledge of student development theory and best practices in higher education.
• Knowledge of case management principles, crisis intervention, and student support services.
• Knowledge of wellness promotion, prevention programming, and student success initiatives.
• Demonstrated ability to manage complex student situations with professionalism, discretion, and sound judgment.
• Strong interpersonal, communication, presentation, and relationship-building skills.
• Ability to develop and assess educational, outreach, and wellness programs.
• Ability to collaborate effectively with diverse stakeholders.
• Strong organizational, analytical, and problem-solving abilities.
• Proficiency with case management systems, student information systems, and Microsoft Office applications.

• This position is security sensitive
• This position will require export-control authorization prior to starting employment.
• Commitment to Caring Campus principles, with the ability to provide exceptional customer service, foster positive relationships, and promote a welcoming, responsive, and student-centered environment for internal and external constituents.
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements

• Occasional evening and weekend work may be required to support outreach events, student programs, and university initiatives.
• Ability to travel occasionally for professional development, conferences, and community partnerships.
• Position requires frequent interaction with students experiencing distress, crisis, or complex personal circumstances.

• A welcoming campus community
• Opportunities for professional development
• Competitive benefits through the Texas A&M University System
• A rewarding experience of helping students achieve their academic and career goals