Cafyo
From company careers site
CRM (Service)
- Location
- Raipur, CG, CG, IN
- Work mode
- On-site
- Employment type
- Full-time
- Salary
- ₹25,000 / month
About the job
Job Responsibilities
- Implement and maintain the CRM software to support service-related functions, ensuring it meets the needs of the organization.
- Train service team members on CRM usage, best practices, and any updates or modifications to the system.
- Monitor and analyze customer data to identify trends, preferences, and areas for improvement in customer service delivery.
- Develop and maintain customer segmentation strategies to enhance targeted communication and service delivery.
- Collaborate with marketing teams to create campaigns that utilize customer information from the CRM to drive engagement and loyalty.
- Oversee the integration of CRM platforms with other tools and systems to ensure seamless data flow and accessibility.
- Provide ongoing support and troubleshooting for CRM-related issues faced by the service team.
- Generate reports and dashboards to track service metrics and performance indicators derived from CRM data.
- Identify opportunities for process improvements and recommend changes to enhance the effectiveness of customer service operations.
- Act as a liaison between the service team and IT or software vendors regarding CRM functionalities, upgrades, and potential new features.
From Cafyo's careers page (Company careers page), checked 29 Oct 2026.
How to apply
- Select Apply on cafyo.com. It opens Cafyo's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Cafyo will reply to you directly. No real employer asks you for money to apply.
Posted 28 Oct 2026 · checked 29 Oct 2026 · Report this job