Customer Success Executive/Manager
- Location
- Indore, MP, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Experience: 2-7
About the Company – Kimirica Hunter International Kimirica Hunter International is India’s leading manufacturer of luxury hotel amenities, serving 5,000+ hotels across 70+ countries. The company specializes in premium, sustainable personal care products for global hospitality brands. With a strong focus on innovation, design, and quality, Kimirica delivers world-class solutions across hotels, airlines, and retail segments.
About the Role We are looking for a Customer Success Executive/Manager to oversee customer support operations and enhance the overall customer journey. This role involves managing service channels, improving customer satisfaction, and acting as the voice of the customer within the organization while ensuring a seamless and delightful experience.
Roles & Responsibilities
- Manage day-to-day customer service operations across multiple channels (email, chat, social media, WhatsApp, phone)
- Develop and implement SOPs for efficient resolution of customer queries and complaints
- Monitor and manage KPIs such as response time, resolution time, CSAT, and NPS
- Handle escalations and ensure timely resolution of critical customer issues
- Design and implement strategies to enhance customer experience and loyalty
- Gather and analyze customer feedback to identify improvement areas
- Collaborate with product, marketing, and operations teams to address customer needs
- Implement and optimize CRM tools, live chat platforms, and ticketing systems
- Track and analyze customer data to identify trends and actionable insights
- Prepare reports on customer service performance and present insights to leadership
- Proactively identify potential challenges and recommend solutions
Skills Required
- Strong communication and interpersonal skills
- Ability to handle escalations and manage difficult situations with empathy
- Proficiency in CRM and customer service tools (e.g., SAP)
- Strong analytical and problem-solving skills
- Good knowledge of MS Excel and data analysis
- Ability to manage multiple tasks in a fast-paced environment
Experience
- Minimum 2–7 years of experience in Customer Service / Customer Experience roles
Educational Qualification
- Bachelor’s/Master's degree in Business Administration, Marketing, or related field
Key Competencies
- Customer Experience Management
- Escalation Handling & Resolution
- Data Analysis & Reporting
- Cross-functional Collaboration
- Process Improvement
Why Join Us
- Work with a globally recognized premium brand
- Exposure to international clients and markets
- Fast-paced, growth-driven work environment
- High ownership with strong learning opportunities
From Pataa Navigations's careers page (Keka), checked 29 Oct 2026.
How to apply
- Select Apply on kimirica.com. It opens Pataa Navigations's own application form in a new tab, run on Keka.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Pataa Navigations will reply to you directly. No real employer asks you for money to apply.
Posted 26 Sept 2026 · checked 29 Oct 2026 · Report this job