Customer Service Representative
- Location
- West Sacramento, CA, US
- Work mode
- On-site
- Employment type
- Full-time
About the job
About Us
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.
Job Summary
The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.
Essential Duties & Responsibilities
- Gain insight into our service performance • Document, with accuracy, customer responses and your impressions from these visits• Perform site surveys and other types of checks to ensure our quality• Present new technology and enhanced PM services when given the chance • Report all findings, customer opinions, pictures, and results to company leadership • Monitor all maintenance data to proactively respond to situations before the customer calls us • Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.• Perform other duties as assigned.
Qualifications
- Bachelor’s degree is preferred• 2+ years Customer Service experience required.• Advanced MS Word, Excel, Outlook, and PowerPoint skills• Mechanical aptitude is preferred• Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor. • The ability to solve problems and act with appropriate urgency• Must have a valid driver’s license.
#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite
Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled. Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. Geographic Disclosure
Compensation Range: $28 - $35 per hour
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
From EMCOR Group's careers page (Company careers page), checked 29 Oct 2026.
How to apply
- Select Apply on careers-emcorgroup.icims.com. It opens EMCOR Group's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- EMCOR Group will reply to you directly. No real employer asks you for money to apply.
Posted 28 Oct 2026 · checked 29 Oct 2026 · Report this job