Call Center Rep II-Health Plan
- Location
- Fort Worth, TX
- Work mode
- On-site
- Employment type
- Full-time
About the job
Location:
Calmont Operations Building Department:
Member Services Shift:
First Shift (United States of America) Standard Weekly Hours:
40 Summary:
Provides accurate, prompt, and courteous service to all Cook Childrens Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers. Additional Information:
The Health Plan Call Center Rep II provides accurate, prompt, and courteous service to all Cook Children's Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers.
Schedule:8am-5pm Monday-Friday, Hybrid
Education:
- High School Diploma or equivalent required.
- 2 years' experience working with hospital and/or Government sponsored Programs or Community-Based Organizations (CBOs).
- 2 years' experience working in a Call Center Environment or Medical setting.
- Fluent bilingual in English/Spanish and Medical/insurance terminology.
- Bilingual (English/Spanish) Required. Must pass Spanish test prior to hire.
Knowledge, Skills & Abilities:
- Excellent verbal, communication, and grammatical skills.
- Able to work independently.
- Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and Internet Explorer.
- Ability to manage priorities and complete tasks in a timely manner within outlined timeframes.
About Us:
Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.
Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.
From CCPN Cook Children's Physician Network's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on cookchildrens.wd1.myworkdayjobs.com. It opens CCPN Cook Children's Physician Network's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- CCPN Cook Children's Physician Network will reply to you directly. No real employer asks you for money to apply.
Posted 28 Oct 2026 · checked 30 Oct 2026 · Report this job