Senior Representative, Alternative Investments
- Location
- Westlake, TX
- Work mode
- On-site
- Employment type
- Full-time
About the job
Fidelity will not provide immigration sponsorship for this position.
Job Description:
Senior Representative, Alternative Investments – Follow Up/Out of Standard
The Role The Alternative Investments Brokerage Operations role is responsible for following up with Sponsors and Transfer Agents to obtain acknowledgements and confirmations of pending transactions that are 20 days or older in a timely manner on behalf of our clients and to mitigate risk and exposure to the organization. This role is also responsible for working with issuers to bring in delinquent reconciliation files. These activities are performed daily and require adherence to policies, procedures, and regulatory guidelines. Throughout this role you will build and maintain strong relationships while providing an exemplary client experience for all Fidelity clients.
- The Follow Up team is tasked with analyzing and researching pending transactions such as trades, ACAT and Non-ACAT Receives, Internal Transfers, and Conversions with issuers for settlement. The associate will be responsible for handling research requests regarding pending transactions and for resolving complex issues in a timely manner.
• The Follow Up team is also responsible for outreach and education to sponsors who are delinquent in their required reporting, such as reconciliation files and auditor opinion letter. The associate will also be responsible for several other ancillary processes for the department.
- The Follow Up team is also responsible for outreach and education to sponsors who are delinquent in their required reporting, such as reconciliation files and auditor opinion letter. The associate will also be responsible for several other ancillary processes for the department.
- College degree preferred.
- Prior experience with alternative investments process experience is preferred.
- Detail oriented, ability to work effectively with minimal supervision.
- Ability to process customer data quickly and accurately.
- Team player with capability to help maintain a positive work environment.
- Strong analytical and decision-making skills.
- Ability to prioritize and work effectively in a fast-paced environment with multiple deadlines and processes.
- Exceptional quality and productivity in the current role.
- Ability to handle and resolve complex problems.
- Strong verbal and written interaction skills include the ability to explain complex processes.
- Effective time management skills and ability to prioritize and multi-task.
- Strong PC skills - Word, Excel and Access.
- Process a variety of data entry transactions and maintenance requests.
- Track and supervise monitor outstanding issues and provide timely updates.
- Analyze, research, and resolve discrepancies in accordance with departmental SLA's to minimize risk to the company.
- Partner with stakeholders to collect reporting information.
- Interact with a variety of customers, clients, and agents related to your role.
- Ensure policy and procedures are followed, and paperwork requirements are met to minimize risk.
The Team Operations and Services Group (OSG) provides superior customer service to Fidelity's Institutional Products Group's businesses through innovation, dedication, and commitment to excellence. With eight operating divisions located throughout the country, OSG provides securities of execution, clearance, and information management services to retail, institutional, and correspondent clients. OSG performs tens of thousands over the counter, listed equities, options, bonds, and mutual fund transactions daily.
An Alternative Investment (AI) is a highly specialized investment vehicle that is tailored to sophisticated, high net-worth investors and is not traded on any public market. Our Alternative Investments group services all Fidelity lines of business and handles end-to-end operations from onboarding of assets, transactions, reconciliation, and servicing requests.
Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Brokerage Operations Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
From National Financial Services LLC's careers page (Workday), checked 29 Oct 2026.
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Posted 28 Oct 2026 · checked 29 Oct 2026 · Report this job