Business Analyst

Business AnalystLocation: Houston, TX (Remote, US; Houston-based candidates preferred) | Reports To: Director of Product | Contract-to-HireOverviewOur client is seeking a Business Analyst to be the research and requirements engine for its pharmacy management software: an end-to-end platform for compounding pharmacies covering e-prescribing, production and batching, labeling, inventory and billing, now being modernized into a cloud-based SaaS product. Working as the right hand to the product leader, you'll build the evidence base the roadmap stands on (the pharmacy management market, competitors and what pharmacies actually need) and turn it into clear, buildable requirements. This role starts as a contract-to-hire engagement with the intent to convert to full-time.ResponsibilitiesBuild and maintain market and competitor research for the pharmacy management systems (PMS) market: offerings, investment, pricing, positioning and where the product can winSpend time with compounding pharmacies (interviews, focus groups, workflow observation and data) to find the highest-value problems, including in the context of USP 795/797 workflowsMine voice-of-customer input from support, implementation, training and client success teams, and own the ticket-to-requirements pipeline, including AI-assisted ticket analysisWrite the feature requirements the team builds from: problem statements, user stories, acceptance criteria, process/workflow documentation and the business caseCover real workflows end to end (e-prescribing, prescription processing, production and batching, labeling, inventory, billing and accounts receivable) and integrations such as POS, IVR, QuickBooks and paymentsSupport the module currently in build and lead full requirements definition for the dispensing/Rx module, vetted with the Solution Architect and Principal ArchitectDefine migration, transition and API/integration requirements for the rebuilt platformWork with product and design on wireframes and UI requirements for a data-heavy WinForms (DevExpress) productWrite requirements a development vendor can be held to, and treat requirements readiness as a gate before work moves forwardMaintain a high-quality backlog in Azure DevOps with traceability from evidence to delivered workWork in two-week sprints with daily stand-ups; partner with QA so acceptance criteria are testable and with engineering on sequencingDefine and track feature success measures: adoption, workflow time saved, error and rework reduction, and customer satisfactionUse AI-assisted research and analysis (ChatGPT, Copilot, Claude), verified against real customer evidenceRequired Qualifications3-5 years as a business analyst, product analyst or similar, including requirements ownership for a SaaS or platform productDemonstrated market and competitor research experience, turning research into prioritized, buildable product recommendationsStrong requirements craft: user stories, acceptance criteria, process/workflow documentation and backlog refinementStrong Agile experience (Scrum, SAFe or similar)Experience working directly with engineering and QA through delivery, acceptance and releasePreferred QualificationsAzure DevOps or Jira for backlog management and deliveryUse of AI-enabled tools to improve research, documentation and analysisHealthcare, pharmacy or regulated-industry experience; pharmacy management systems (PMS) experience is a strong plusBackground with workflow-heavy systems such as pharmacy platforms, EMR, ERP, billing or inventory systemsExperience supporting a product through modernization or a move to the cloudExperience with third-party integrations or vendor partners (e-prescribing, payments, POS), including holding a development vendor to acceptance standardsFamiliarity with pharmacy claims and billing standards (e.g., NCPDP) or insurance-claims workflowsCustomer research experience: interviews, focus groups, workflow studies or advisory programsExperience defining requirements for .NET/desktop or data-heavy applications, including wireframingPay rate: $48/hr. This is a 6-month contract-to-hire position, remote in the US (Houston, TX preferred). Candidates must be US citizens.