Employment Services Specialist (Northeast)

Company Description About Us The Dynamic Difference We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers. Who We Are A National Leader in Workforce Solutions We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description Welcomes and assists job seekers by providing front-line customer service, supporting digital check-in processes, and ensuring smooth customer flow throughout the workforce center to deliver a high-quality, empowering customer experience. Provides universal employment services and labor exchange support to both job seekers and employers by partnering with Board Business Services and workforce system partners to translate workforce needs into effective hiring and employment solutions.

This position is on-site and requires a regular in-office presence. Essential Job Functions:

Qualifications Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive

exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity. Qualifications:

Education: High school diploma or equivalent; Bachelor’s preferred

Credentials: Certified Workforce Development Professional credential preferred

Experience: One to two years workforce or customer service experience

Skills/Abilities: Customer service, labor exchange, employer interaction Technology Requirement: Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery

tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required. Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Additional Information Benefits: We offer a comprehensive benefits package that includes health, dental, life, and disability

insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance

Living Dynamic We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence. Equal Opportunity Employer APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact recruitassist@apmnet.us.