Senior Staff Outbound Product Manager

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description The Employee Workflows Outbound Product Management team connects customer needs to product strategy and go-to-market execution. We work by three principles: customer obsession, endless reinvention, and unreasonable hospitality. About the role As an Outbound Product Manager, you own a specific product initiative end to end: its value proposition, go-to-market strategy, and post-launch adoption. Sales, partners, analysts, and customers come to you to understand what your product does, why it matters, and how to win with it. You bring what you learn back to the broader team so each release lands better than the last. You will work closely with inbound product management, product leadership, go-to-market teams, and field stakeholders to align product direction, launch readiness, and adoption outcomes. What you’ll do Drive adoption at scale

Qualifications • Initiative ownership. You’re present for the full product development lifecycle: the customer problem, the product design, the launch, and the adoption. • HR domain understanding . You know how HR organizations operate and what HR and employee experience leaders are trying to solve. • Deep product fluency. You can brief customers across all levels, evangelize at launch, and diagnose adoption barriers without needing engineering in the room. • AI product fluency. You have hands-on experience applying AI to product, workflow, or customer experience problems, and you can explain its value, limitations, and adoption path to both technical and non-technical audiences. • Go-to-market clarity. You can articulate positioning and the customer journey crisply and credibly. • Cross-functional translation. You speak the language of design, engineering, sales, marketing, and customers, and you move between them easily. • 12+ years of experience in outbound product management, solution consulting, or product marketing in enterprise SaaS • Confidence presenting to customer executives, analysts, and large audiences • Comfort with data, including defining usage metrics and turning trends into recommendations Nice to have

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.