Customer Service Representative 2
- Location
- Bangalore, Karnātaka, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION: Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.
You'll serve as a key point of contact for both internal and external customers, demonstrating strong problem-solving abilities while maintaining high standards of accuracy and efficiency. Using various ERP and CRM systems, you'll process orders, track shipments, resolve issues, and ensure customer satisfaction through proactive communication and follow-up. As part of our customer-focused team, you'll contribute to continuous process improvement initiatives while upholding our core values of Integrity, Intensity, Innovation, and Involvement.
REQUIREMENTS:
- Minimum 1 year of customer service experience, particularly in SSC/multinational environment preferred
- Government Body award or equivalent certification
- Strong written and verbal communication skills in English; additional European language proficiency highly valued
- Proficient in Microsoft Office applications
- Experience with ERP systems (Oracle/SAP) beneficial but not required - training provided
- Excellent attention to detail and accuracy in data entry and documentation
- Strong problem-solving abilities and capacity to manage multiple priorities under deadlines
- Collaborative with positive attitude and exceptional teamwork skills
- Ability to work independently and take initiative in routine tasks
- Professional judgment and diplomacy in handling customer interactions
- Experience using CRM systems and customer service software preferred
- Ability to adapt to new processes and technologies
- Strong organizational skills and ability to prioritize effectively
- Flexibility to participate in cross-training and support activities as needed
From Oncomine India's careers page (Company careers page), checked 29 Oct 2026.
How to apply
- Select Apply on thermofisher.com. It opens Oncomine India's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Oncomine India will reply to you directly. No real employer asks you for money to apply.
Posted 29 Oct 2026 · checked 29 Oct 2026 · Report this job