Onsite Support Analyst/Trainer
- Location
- Raleigh, NC
- Work mode
- On-site
- Employment type
- Full-time
About the job
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!
Onsite Support Analyst/Trainer As an Onsite Support Analyst/Trainer, you will provide onsite support and training to SoftPro customers as they implement SoftPro Select. This position can be based out of our Raleigh, NC office, or from a remote location. Employees in this position will travel to various customer locations within the US. All travel is paid for by the company. When not traveling to customer locations, employees in this position will work from their home office.
Specifically:
- Ability to travel up to 85% (annually) to client locations across the US.
- Provide onsite escrow and/or title support to various direct operations as they go live on SoftPro Select.
- Assist direct operations with various tasks, including but not limited to, CDF/Commercial/order balancing, Prelim/Commitment, Policy production, and other related title and closing processes relating to SoftPro Select.
- Document key issues and report those to the appropriate parties so that resolution can be reached quickly for the operations.
- Provide a high level customer service to each operation assigned to you at all times.
- Provide additional backup support to the help desk when not at a customer location.
- Additional duties as assigned.
Skills/Experience We Are Looking For:
- 2+ years’ experience with real estate transactions related to title or closing/escrow production.
- Prior experience with SoftPro Select is a plus!
- Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.
- The ideal candidate should be able to demonstrate Amazing Customer Service and will have a great attitude and feel comfortable working in a high-paced team environment.
Why You’ll Love Working Here
- Be part of a supportive, fun team that values innovation and collaboration.
- Enjoy opportunities for professional growth and continuous learning.
- Make a real difference by helping customers succeed with tools that power the real estate industry.
Ready to Make an Impact? Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!
COMPENSATION & BENEFITS
FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan. JOIN US AND LIVE OUR CORE VALUES
Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
From Fidelity National Financial Inc's careers page (Workday), checked 29 Oct 2026.
How to apply
- Select Apply on fntg.wd5.myworkdayjobs.com. It opens Fidelity National Financial Inc's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Fidelity National Financial Inc will reply to you directly. No real employer asks you for money to apply.
Posted 29 Oct 2026 · checked 29 Oct 2026 · Report this job