Senior Customer Service Representative - Hybrid
- Location
- Irvine, California
- Work mode
- Hybrid
- Employment type
- Full-time
About the job
Work Flexibility: Hybrid
Schedule :
- Monday – Friday, 8:30am – 5pm
- Overtime based on business needs
What you will do The Customer Service Representative serves as the primary point of contact for customers before and after sales, supporting the sales team by fostering strong client relationships that directly impact service and product revenue. This role involves handling customer inquiries, coordinating with internal departments to resolve issues related to product information, pricing, shipping, warranty claims, and repairs, while also identifying new and add-on business opportunities.
- Serve as a liaison for internal and external customers, answering calls and processing email requests with professionalism and accuracy
- Place and process product orders while partnering with the Warehouse and Logistics team to ensure timely distribution
- Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information
- Perform data entry in Salesforce and ensure all order and customer records are up to date
- Meet required KPIs, including purchase order processing, call handling, and email response times
- Follow up on customer inquiries and support improvements in communication, workflow, and process guidelines
- Collaborate with the customer service team and escalate issues to supervisors or managers as needed
- Ensure compliance with all medical device regulatory requirements and perform additional duties as assigned
What you need Required
• High School Diploma or GED
- High School Diploma or GED
- Three (3) years’ relevant work experience
- Experience as account representative; order entry; SAP
- Medical Device Experience
$26.55 - $35.91 USD Hourly
Travel Percentage: 0%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
From Stryker's careers page (Workday), checked 30 Oct 2026.
How to apply
- Select Apply on stryker.com. It opens Stryker's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Stryker will reply to you directly. No real employer asks you for money to apply.
Posted 29 Oct 2026 · checked 30 Oct 2026 · Report this job