Ag & Food Systems Program Assistant - Liberty, NY

• Associate’s Degree or equivalent education. GED/High School Diploma plus one (1) year of transferable program or functional experience may substitute.

• Associate’s Degree or equivalent education. GED/High School Diploma plus one (1) year of transferable program or functional experience may substitute.
• Ability to communicate effectively in English and Spanish through verbal, written, electronic, and visual communication methods.
• One (1) year of experience in administrative support, customer service, communications, marketing, retail operations, program support, or a related field.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Experience using social media platforms, Canva, Constant Contact, QR code generators, and related communications tools.
• Ability to work independently, exercise sound judgment, follow instructions, and prioritize responsibilities with attention to detail.
• Ability to work with a high degree of integrity and maintain confidentiality of sensitive information.
• Ability to work effectively with diverse audiences and maintain positive professional relationships with co-workers, volunteers, customers, vendors, community members, and organizational partners.
• Ability to safely lift, carry, move, and transport supplies, equipment, products, and materials.
• Valid NYS Driver’s License and ability to meet travel requirements associated with the position.
• Experience operating point-of-sale systems and handling cash and financial transactions, or willingness to learn.
• Ability to work in outdoor environments and adapt to changing weather conditions.
• Ability to meet acceptable background check standards.
• Ability to work flexible hours, including evenings and weekends, as appropriate.
• Experience with database entry and data management.

• Experience working effectively in collaborative team environments.
• Experience collaborating with volunteers and interns.
• Ability to identify and utilize local community resources.
• Proficiency or experience using Canva, Constant Contact, and Adobe Creative Cloud programs, particularly Acrobat, Airtable, Wordpress, and WooCommerce.
• Experience maintaining databases, spreadsheets, and data management systems.
• Experience updating website content and digital communications using content management systems, website platforms, or similar technologies.
• Experience operating point-of-sale systems and processing retail transactions.
• Experience with inventory management, inventory tracking, e-commerce platforms, online sales, retail operations, or order fulfillment.
• Experience creating digital content, including photography, video, social media, and website content.
• Familiarity with local agriculture, farmers markets, food access programs, food systems, or local food promotion initiatives.

• Participate in administrative and program team discussions, providing input on administrative procedures, technology systems, data collection, and recordkeeping processes.
• Assist in managing the implementation and evaluation of administrative systems used to collect, track, and report program and grant-related data.
• Support planning and coordination of marketing, communications, and outreach activities.

• Assist in management of volunteer communication, scheduling, and related administrative support as needed.

• Assist with managing internal cash controls, including bank deposits, check processing, and receipt reconciliation.
• Review and verify the accuracy and completeness of enrollment, registration, order, and payment records.
• Maintain the security and confidentiality of participant, registration, and financial information.
• Identify operational issues and collaborate with the Supervisor to implement corrective actions.
• Assist with management of orientation and training of new staff and volunteers on administrative procedures, technology systems, and program operations.
• Support marketing, mass communication, website, and social media activities.

• Respond to inquiries and provide customer service and information to participants, customers, vendors, community partners, and the public through phone, email, website, social media, mail, and other communication channels.
• Provide administrative support to the Association and Ag & Food Systems program areas.
• Assist with participant registration, program implementation, event logistics, material preparation, setup, and follow-up activities.
• Assist with the preparation, editing, production, distribution, and mailing of correspondence, reports, surveys, newsletters, publicity materials, brochures, certificates, press releases, and other program communications.
• Support communication and marketing efforts through website updates, social media management, online sales platforms, newsletters, public relations, advertising, event promotion, fundraising communications, and other outreach activities.
• Design and maintain user-friendly web pages and online content using approved platforms and technologies.
• Assist in the development, updating, and distribution of print and digital educational, promotional, and marketing materials including forms, evaluations, flyers, brochures, newsletters, videos, photography, and other outreach resources using approved platforms and templates.
• Serve as a production and marketing resource for staff utilizing Canva, Acrobat, website content management systems, and related communication tools.
• Assist program leadership in building and maintaining effective working relationships with diverse participants, community members, organizations, vendors, and partners.
• Translate program materials, outreach communications, and educational resources into Spanish as needed.
• Utilize bilingual Spanish-language skills to communicate with and assist program participants, customers, community members, vendors, and partners.
• Create and maintain organized files, databases, and recordkeeping systems; perform data entry and routine data collection activities; and assist with fiscal recordkeeping and program reporting.
• Maintain up-to-date inventories of program supplies, materials, and equipment.
• Assist with the operation of Sullivan Fresh farmers markets and mobile markets, including market setup and breakdown, customer service, product merchandising, inventory management, sales activities, and community outreach.
• Operate point-of-sale systems and process cash, credit card, SNAP/EBT, Food Bucks, and other approved transactions in accordance with established procedures.
• Assist with product loading, unloading, transportation, storage, inventory tracking, and merchandising while following established food safety and sanitation procedures.
• Assist with volunteer communication, scheduling, and recordkeeping for Ag & Food Systems programs and events.
• Assist with the safe operation of market equipment and mobile market vehicles and report maintenance needs to appropriate staff.
• Support Taste NY retail and e-commerce operations by processing customer orders, coordinating fulfillment and shipping, processing refunds, and providing customer service.
• Receive, inspect, organize, and track inventory; conduct inventory counts; maintain inventory records; monitor stock levels; and support inventory management systems.
• Maintain website product listings and support online sales operations and related recordkeeping systems.
• Conduct product and vendor research and support product promotion, merchandising, and marketing activities.
• Operate standard office equipment and software programs as required for position responsibilities.
• Process and maintain class and special event registrations, web publicity, and related financial transactions in accordance with established policies and procedures.
• Participate in team decision-making activities and staff meetings as appropriate.
• Record, transcribe, and distribute meeting minutes while maintaining confidentiality and professionalism.
• Gather information and prepare materials requested by the Board of Directors, Administrative Team, Executive Director, and program leadership.

• Perform other duties as assigned.

• In cooperation with Supervisor and/or Executive Director, jointly develop and pursue a professional development plan to increase competencies relative to position accounta